Mateja Dornik Ford Email & Phone Number

Amsterdam, Provincie Noord-Holland, Netherlands

I am responsible for first response in answering, commenting and replying to calls, emails and tickets at the help desk regarding storage, server and network equipment. Once I create a new ticket, I forward it to the engineers and techs accordingly and after that I need to monitor the progress of the tickets and help prevent unnecessarily missed SLA’s. Part of this role is also to help track orders and provide update to the customers, as well as working closely with field support providers arranging onsite services for our customers

Amsterdam Area, Netherlands

I was responsible for arranging RMA's and RSO's (Oracle). I was also responsible for sourcing and purchasing parts that were not in stock.

Amsterdam Area, Netherlands

I was a first point of contact for customers regarding various administrative issues, such as: matching and monitoring of payment status, contract administration, adjustment of contract terms, process terminations, invoicing, refunds etc. Managing and creating new procedures for department was also one of my tasks, as well as maintaining external Wiki page. I have worked close with the Sales Department assisting them with administrative tasks. I was also responsible for some bookkeeping (making sure payments were booked to correct customers etc.).

Dublin, Ireland

Responsible for front line support to customers from various countries, which included communicating in Slovenian, Serbo-Croatian and English languages. This role included using different communication channels such as telephone, e-mail and live chat system. I was processing refunds, customer deposits and winning claims. My role also included managing content on the Slovenian domain and writing copy for the website on a daily basis. I also worked close with the marketing department and did all Slovenian/Croation translations for promotional activities. Performance measured on the basis of customer satisfaction surveys, response times, call quality & frequency.

London, United Kingdom

Responsible for assessing the opinion of customers with regard to recent service level and support experience provided to them by multinational clients and their service partners. This role included talking to customers in Slovenian and Croatian languages, using good communication skills with a professional approach and having good attention to detail. I always met my targets on time.

Bachelor Of Arts In International Business Administration, Economics

Activities and Societies: - Exchange students tutor - A member of AIESEC - Erasmus International Exchange Program (at InHolland.

Erasmus International Exchange, International Marketing