Máté Kovács Email & Phone Number

Budapest, Hungary

• Leading and developing a team of professional Customer Service experts• Optimizing the end-to-end order management and aftersales process• Managing escalations and providing sustainable solution for them• Implementing, monitoring and improving main Customer Service KPIs and customer satisfaction• Harmonizing processes between product categories and supporting system integration initiatives (SAP SD)• Supervising invoicing related activities and ensuring compliance• Managing development projects relevant to the customer service and logistics processes

Budapest, Hungary

• Managing development projects relevant to the logistics and customer service processes, with the goals of maximizing customer satisfaction and minimizing operating costs• Defining and developing KPIs, analyzing market trends• Implementation of best practices and finetuning reporting methods• Coordinating developments related to the integrated systems within the supply chain flow• Keeping contact with main co-departments, sales, production planning, finance, logistics operation and headquarters

Hungary

• Leading and developing a team of logistics specialists to ensure successful daily operations• Optimizing the daily flow of goods and guaranteeing exception handling• Regular communication routines with key stakeholders of clients and carriers• Serving as first level escalation point for daily execution topics• Monitoring logistics performance and costs, optimizing KPIs• Driving continuous improvement measures and ensuring customer satisfaction• Integration project support of the new customers and standardization of routines

Hungary

• Managing small truck transportation and DC warehouse operation in Hungary• Monitoring truck fleet performance and keeping contact with 3rd party LSPs• Identifying and planning the resources for the area, annual budget planning, cost optimization• Monitoring new logistics concepts and support their implementation• Managing customer complaints related to the area and improve customer satisfaction• Coordinating the work of 4 delivery supervisors and 6 regional logistics leaders

Hungary

• Defining and executing joint value creation opportunities, developing logistics plan for selected top customers across all channels, after assessing customer requirements and capabilities• Single point of contact for supply chain departments of key customers• Ensuring fulfilment of SLA components (e.g DIFOTAI) with other departments• Managing effective execution of GfK (customer satisfaction) supply chain action plan• Main projects: Route to market strategy execution, Minimum order limit optimization, On shelf availability improvement

Hungary

• Quantifying joint value creation opportunities from end-to-end logistics projects• Working in cross-functional project teams to commercialize the value • Managing supply related complaints, find root causes for KBI underperformance and develop sustainable solutions (DIFOTAI, truck utilization, OSA, number of touches, volume fluctuation, etc.)• Implementing and utilizing detailed reporting scorecards for key customer logitics performance• Coordinating new product launch in supply chain related areas• Cooperation with supply chain departments of key customers• Building route to maket cost models

Responsibility for planning adn supervising all full truck load shipments (domestic and cross-border)Coordinating the work of 8 FTEsSupervising fleet utilization and analyzing the performance of forwarding agentsProject support to reduce cost to supply -> Improving direct plant delivery execution to optimize customer service of water producstWeekly reporting to Distribution Services Manager and Regional Transportation ManagerDaily cooperation with stock planning and sales departments in HungaryDaily cooperation with transportation planning departments of other countries

Detailed insight into each functions’ processes during cross-functional orientation (11 months)-> Improvement ideas identified, analyzed and presented in various supply chain departmentsPractical experience gained in project management in logistics during project phase (10 months)-> Building scenarios and cost models for alternate distribution solutions with optimized costDistribution center management experience in high season (3 months)Weekly direct reporting and periodically presenting project results to Supply Chain ManagerCross border plant visit

Daily raw material quantity follow-ups in the given production sectors, based on SAP dataCreating/updating allocation tables for management reviewsDaily communication with vendors and manufacturingSupporting coordination of raw material supply in order to fulfill future production needsSAP administration of intercompany raw material sales activities