Mateo Mora Email & Phone Number

Medellín, Antioquia, Colombia

● Management and monitoring a commercial team of multinational partner companies,aimed at maintaining positive metrics within a specific membership, ensuring theirretention and renewal.● Training and support for partner companies on the products, requirements,responsibilities, and key performance indicators necessary for renewal.● Thorough analysis of reports provided by the partners, ensuring data accuracy and precision.● Preparation of internal reports focused on team metrics to provide a clear view ofperformance and achieved outcomes.● Continuous maintenance and updating of the team's database, ensuring integrity andtimely availability of relevant information.● Supervision and handling of partners complaints (PQR) and client requeststhrough efficient utilization of the corporate CRM.Achievements: Sustained the memberships of over 65 partners, ensuring their renewal and ongoing engagement with the organization.Skills: Leadership, Portfolio management, Training and coaching, Data and trend analysis.

Medellín, Antioquia, Colombia

● Processing and recording payments from multinational clients, ensuringaccuracy and procedural compliance.● Training staff in SAP, Zendesk, and internal platforms to optimize productivity.● Analysis and correction of complex transactions and customer behavior tomaintain financial integrity.● Participation in improvement and automation projects to enhance operationalefficiency.Achievements: Accurate processing of over 110,000 payments in different currencies, successful training of 7 new team members, and automation of 3 processes.Skills: Leadership, Financial analysis, Training and coaching, Data and trend analysis, Decision making.

Medellín, Antioquia, Colombia

● Support analysts in the Organizational Development Management area,assisting in the documentation of the Integrated Management System.● Design, management, and intervention in processes.● Participation in multiple improvement and automation projects.Achievements: Intervention in 5 operational areas, enhancing process execution times.Skills: Operations management, Process design and optimization, Decision making, Personnel coordination and control.

Medellín, Antioquia, Colombia

Medellín - Colombia

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