Mateo Vasquez Email and Phone Number

• Drive sales, operational, and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback.• Elaborate and design action plans focused on behavioral actions to achieve the desired results, as well as WBR, MBR and QBR presentations for the performance and results achieved.• Part of the launching of the Bogota site, contributing to the performance of the site to be able to open three new lines of… Show more • Drive sales, operational, and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback.• Elaborate and design action plans focused on behavioral actions to achieve the desired results, as well as WBR, MBR and QBR presentations for the performance and results achieved.• Part of the launching of the Bogota site, contributing to the performance of the site to be able to open three new lines of business. • Work along recruitment department to find the best talented applicants with the appropriate profile that can meet the expectations for the company. • First place sales-coach at the site level for the month of March. • Two recognitions for experts as Hero of the month (January - February) due to top performance at the line of business and site level. Show less

•Committed to the delivery of high level customer service by effective leading, develop, coach, and manage a remote group of team leaders to meet individual, team and business objectives.•Understand client and business needs to optimize processes with supportive areas of the organization to achieve specific KPIS and client requirements by maintaining excellent client relationships. •Point of contact for Colombia and Guyana to recruit top talent agents that best suits for the… Show more •Committed to the delivery of high level customer service by effective leading, develop, coach, and manage a remote group of team leaders to meet individual, team and business objectives.•Understand client and business needs to optimize processes with supportive areas of the organization to achieve specific KPIS and client requirements by maintaining excellent client relationships. •Point of contact for Colombia and Guyana to recruit top talent agents that best suits for the account profile and client expectations.•Onboard new team leaders by provide clarity about responsibilities, coach, follow up, guidance, support, provide and receive feedback to ensure the operation’s expectations are fulfilled. Show less

*Provide efficient actions to ensure achievement of all KPIS working with a remote (Guyana) or on-site team (Colombia).*Provide coaching and development skills for team members. Glad to develop team members to achieve leadership positions in operations, workforce and quality.*Increase efficiency of workers for various growth oriented programs.*Monitor all administrative functions as per requirement.* Ensure compliance with applicable laws and company… Show more *Provide efficient actions to ensure achievement of all KPIS working with a remote (Guyana) or on-site team (Colombia).*Provide coaching and development skills for team members. Glad to develop team members to achieve leadership positions in operations, workforce and quality.*Increase efficiency of workers for various growth oriented programs.*Monitor all administrative functions as per requirement.* Ensure compliance with applicable laws and company policies.* Maintain employee attendance records.* Analyze and ensure better result to fulfill all business requirements.* Provide support and join improvement based methods.* Prepare regular reports, perform audit advisors based on operational requirements and evaluate processes. Show less

•Provide real time support for agents, manage escalations and complex processes to provide resolutions to the customers on a timely manner. •Work along the team leader to ensure expectations and processes are followed in the designed team as expected.•Provide outstanding customer service and technical support over the phone and chat for a telecommunications US company. •Ensure CSAT, FCR, QA and different KPIS are fulfilled in all interactions with customers.