Matthew Iporre Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Developed and implemented marketing and advertising campaigns, within budget. Designed and implemented social media strategy to align with business goals. Created and fostered relationships with local and international businesses to create brand exposure. Worked with local and Nationwide Car/Motorcycle clubs to create Ace Café Car Shows in our car show lot, as well as larger Festival style shows. Managed and maintained all Ace Café social sites (Facebook, Instagram, Snapchat, Twitter, ACO Website) Communicated with followers, responded to queries in a timely manner and monitored customer reviews (Facebook, TripAdvisor, Google Reviews, and Yelp.) Tracked and analyzed sales data. Maintained promotional material inventory. Planned meeting and trade shows. Managed our Street Team/Guerilla Marketing team. Maintained databases and updated email capture list. Implemented a content editorial calendar to manage content and plan specific, timely marketing campaigns. Promoted content through social advertising. Stay up-to-date with current technologies and trends in social media, design tools and applications. Helped plan and execute Live Concerts in our “Backyard at the Ace”, with such bands as Pennywise, Black Flag, and The Wailers

Supervised all restaurant activities and ensured compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe. Maintained optimal level of sanitary procedures for all food handling, maintained neat/clean kitchen area and ensured optimal quality of all food preparation. Administered performance reviews of all service staff scheduled and evaluated all restaurant operations. Provided training to all employees and maintained all work according to required policies and procedures. Continually up-to-date on food and beverage trends. Assisted to purchase all required supplies, placed required orders for all distributors, and ensured response to all complaints. Ensured compliance to all security procedures and designed strategies to protect all employees/customers. Designed strategies to reduce injuries to staff and prepared various accident reports. Managed all shifts for restaurant operations and scheduled all processes, always maintained cleanliness , and maintained high food quality at all times.

Orlando, Florida, United States

Delivered excellent customer service by providing unique and memorable experiences for each guest. Addressed customer inquiries and resolved complaints. Interviewed, trained and integrated all new employees/managers, implementing company focuses and priorities. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees to foster a “Customer 1st” mentality. Observed and engaged in sales, inventory-taking, sales promotions and reconciling cash receipts. Determined staff promotions and demotions and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Interact with international customers to fulfill unique needs and bulk orders. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Worked closely with the District Manager to formulate and build the store brand.

Bachelor'S Degree, Organizational Communication, General

Associate'S Degree, Business/Commerce, General