SAP FI Trainer for NA SAP ECC Implementation• material preparation (presentations, simulations - Enable Now Producer)• delivering training for business end usersL1, L2 support for applications: SAP FICO• Assisting users with their issues/questions• Reacting on urgent cases as expected per SLA, especially during on-duty period.• Communication with business and with the vendorL2 support of Readsoft Invoices (Readsoft SAP Enterprise, Readsoft Legacy, Readsoft Online, Readsoft Oracle)• System maintenance• Maintaining application servers and applications in order to work properly• Daily monitoring of application performance• Advance support in SAP Process Director (SAP FI add-on)• Training of new team members

SAP ChaRM AdministratorSAP L1, L2 supportSAP Security Administrator: • including specific module related tasks (FICO, MM, SD, BW, MFG)• job scheduling and rescheduling• performing global Lock/Unlock during system maintenance• SAP One Support Launchpad maintenance• daily system monitoring proceduresOther responsibilities:• Service-Now to excel detailed reports and analysis: HyperCare activities on ECC Implementation• Ticket dispatching within Service-Now and assigning it to responsible persons• Reacting on High priority tickets and notifying relevant team• Communication with business and with vendor

-complaint handling-administration-customer support-communication with users-education of colleagues