Mateo Roman Email & Phone Number

Mateo Roman is a Finance Student at Florida Gulf Coast University at Target.

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  Guest Service Advocate

  Target

  Aug 2021 - Present - Naples, Florida, United States

  • Engage with 500+ guests by creating a welcoming experience by asking questions to better understand their specific needs• Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices• Assisting guests with how to use their digital wallet and other features within the Target App• Achieved 5% upsell in Target RedCards in the entire year of 2021• Operate a checkout lane and associated retail equipment including scale, barcode scanner, belt and cash register with 100% efficiency • Trained 20 new team members in the front-end department on products, selling techniques, and company procedures • Deliver easy and seamless service to 40+ Order Pick Ups and Drive Ups daily• Handle 200+ exchanges and returns on the customer service side of the business