It Analyst
Current• Define user requirements and assist in problem-solving.•Provide technical support to end-users via multiple channels.•Diagnose and resolve hardware and software issues; configure computer equipment.•Log and track customer issues; escalate when necessary.•Coordinate with vendors for technical support and procurement. •Assist in software and hardware updates.•Perform computer maintenance and network troubleshooting.•Maintain accurate records and stay updated on technical knowledge.