Mateus Benito De Barros Email and Phone Number

• Responsible for generating incremental business for Disney Cruise Line by providing personalized pre-cruise sales and itinerary planning for the direct Guest market• Implementing relevant sales and service techniques to close new and referral direct consumer business to increase revenue, building relationships with both new and repeat Guests, and communicating via inbound and outbound contact channels (including phone and email) throughout the Disney Cruise Line vacation planning process. • Ability to provide Guests a primary point of pre-cruise contact while incorporating strong internal partnering skills and the ability to utilize available resources to meet and exceed Guest needs and expectations• Provide exemplary itinerary planning for direct Guests assigned to their workflow, including, but not limited to, initiating primary contact, discovering and meeting the needs of the Guest, providing pre-arrival guidance/itinerary planning• Book and confirm Cruise reservations by providing comprehensive information about Disney Cruises• Create, modify, and cancel reservations and use sales and closing skills and the ability to overcome objections• Ability to use sound judgment and decision-making through the sales quote, booking, and planning processes• Assist Guest with managing their accounts, and providing appropriate solutions to concerns • Assist Guest with booking their Wedding package on one of our Ships• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members • Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast

Sell and confirm Cruise reservations by providing comprehensive information about the Disney CruisesEngage with the Guest by addressing needs, answering questions, providing directions and sharing other informationAssist the Guest with creating and modifying reservations, handling their accounts, and providing Guest ServiceDevelop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges ariseMeet required departmental metric expectations as well as maintaining efficiency goalsSales and service experience in a guest-centric environmentWritten, verbal, and interpersonal communications skillsOperate a computer within a Microsoft Windows environmentNavigate between multiple and concurrent computer applicationsAbility to speak Portuguese and/or SpanishSales and closing skills and the ability to overcome objections

Manage daily operations of both Front of House team (12 employees) and Back of House team (12 employees)Ensuring daily achievement of performance metrics and targetsPossession of a valid Certified Food Protection Manager certification (valid for 5 years)Notable improvements in the work environment, leading to reduced team workload and improved turnover ratesLeading by example in matters of food safety and qualitySkillful resolution of customer problems and concernsCollaborative efforts with the front counter team resulting in a 5% improvement in guest reviewsDedicated to upholding and enhancing the brand's esteemed reputation

Board member of E-commerce retail with a focus on the Amazon platform, working within the dynamic and competitive realm of online retail. Skilled in drop-shipping, wholesale, and private label operations. Seeking opportunities to leverage expertise in driving sales growth, optimizing product listings, and maximizing customer satisfaction. Currently serving as a board member of DIAS BLOS LLC, a Florida-based limited liability company specializing in e-commerce.DIAS BLOS LLC (Board Member) | Coral Springs, FL Contributing to the strategic direction and decision-making processes of an e-commerce company specializing in Amazon sales.Collaborating with key stakeholders, including founders and management, to drive business growth and achieve sales objectives.Overseeing drop-shipping, wholesale, and private label operations within the Amazon marketplace.Implementing effective strategies to optimize product listings, improve search rankings, and increase visibility.Managing inventory levels, monitoring stock availability, and coordinating order fulfillment and logistics.Conducting comprehensive market research and competitive analysis to identify new opportunities and stay ahead of industry trends.Analyzing sales data and customer feedback to drive continuous improvement and enhance the customer experience.Developing and executing marketing and advertising campaigns to drive traffic, conversions, and brand awareness.Building and nurturing strong relationships with customers and vendors to ensure long-term partnerships and maximize customer satisfaction.

At Booking, I excelled as a role model Account Manager for Brazil, delivering exceptional performance in 2021 and achieving maximum bonuses. I spearheaded a national-level project that transformed pandemic communication. Through innovative approaches such as frequent email and phone contacts, as well as result-oriented Zoom meetings, I achieved outstanding implementation results. Consistently ranked as the top implementer, I expanded the project by developing a standardized approach presented nationwide. Hosting a national podcast on innovations and tools further enhanced my impact.Working closely with major national and international hotel chains, I provided personalized support, resulting in approximately 30% sales growth. As an Account Manager at Booking.com, I managed a portfolio of key hotels in South Brazil. Responsibilities included maintaining strong relationships through regular visits, implementing strategic initiatives, promoting the brand and reservation services, and ensuring hotels were well-informed. I conducted rate checks, competitor analysis, and served as the dedicated point of contact, promptly addressing queries and providing support. Additionally, I trained hotels on utilizing Booking.com's systems and analyzed market data to report trends to partners.My objective was to cultivate strong hotel relationships, drive success through optimal service utilization, and contribute to Booking.com's growth and reputation in Brazil. Despite being selected for a promotion as the Senior Account Manager - Market Leader for the north and northeast regions, owing to my exceptional performance and leadership capabilities. However, I made the difficult decision to decline the offer since I had a personal life project to immigrate to the US and embark on a fresh start.

As a Sales Consultant at Unialcance School, I played a vital role in driving sales, delivering exceptional customer service, and contributing to the organization's growth. Our project aimed to expand throughout Paraná state, and I was a key member of the expansion team. Responsibilities included hiring professors, standardizing courses, securing class locations, conducting marketing campaigns, motivational lectures, face-to-face customer service, and contract closures.Key Responsibilities:1. Created sales presentations to effectively communicate service features, benefits, and market data to potential clients.2. Utilized market knowledge and Unialcance School's services to attract new customers and expand the customer base.3. Managed revenue models, process flows, and operational support for smooth operations and efficient customer engagement.4. Developed customer engagement strategies to foster relationships, enhance satisfaction, and drive repeat business.5. Provided exceptional sales and customer service, going above and beyond to address inquiries and guide customers.As a Sales Consultant, I achieved top sales rankings for multiple weeks, earning maximum bonuses and awards. We enrolled over 5,000 students and I contributed to lecture standardization, serving as a sales role model and providing training to the national team. My efforts significantly contributed to Unialcance School's success as an Anhanguera College affiliate.

As a Supervisor at Ambev, a leading beverage company, I successfully managed a team of 15-20 individuals, utilizing my strong leadership abilities and problem-solving skills to maintain team efficiency and optimize workflows to meet daily demands.Here's an description of my role and responsibilities:1. Applied exceptional leadership talents and problem-solving skills to effectively supervise and guide a team of 15-20 employees at Ambev beverage company.2. Maintained team efficiency by identifying and addressing any challenges or obstacles, ensuring smooth operations and high productivity levels.3. Oversaw employee performance, proactively identifying areas for improvement and implementing corrective measures to enhance productivity and meet targets.4. Established optimized schedules to ensure appropriate coverage and service aligned with forecasted demands, maximizing operational efficiency.5. Conducted regular evaluations of employee skills and knowledge, providing hands-on training and mentoring to individuals requiring skill development or support.6. Consistently provided constructive feedback to the team, fostering a culture of continuous improvement and growth.In this role, my focus was on driving team performance, maintaining productivity targets, and fostering individual growth and development within the Ambev organization. Through effective leadership and a commitment to excellence, I contributed to the overall success and operational efficiency of the company.

Trainee Engineer to Inside Sales Engineer: Progressed from a Trainee Engineer to an Inside Sales Engineer role in a bus manufacturing company.Responsibilities:1. Managed technical integration, systems engineering program management, customer support, and program management.2. Sales Opportunity Identification: Identified sales opportunities through market assessments and developed winning strategies to capitalize on them.3. Compelling Sales Presentations: Delivered persuasive technical sales presentations, effectively communicating the benefits and value of the bus products.4. Sales Engineering Effectiveness: Proactively recommended actions to enhance short-term and long-range sales engineering effectiveness.5. Market Research Support: Supported market research activities, including metrics development, requirements assessment, and risk management.6. Additional Sales Capture: Successfully captured additional sales during project implementation with existing accounts.7. Technical Integration and Efficiency: Ensured seamless technical integration of systems and technologies for improved operational efficiency.8. Systems Engineering Program Management: Led the planning, execution, and monitoring of complex engineering projects in the bus manufacturing industry.9. Customer Support and Relationship Management: Provided exceptional customer support, addressing inquiries and maintaining strong client relationships.10. Contribution to Company Success: Leveraged technical expertise, sales acumen, and program management skills to achieve customer satisfaction, meet sales targets, and contribute to overall company success.

I began my journey as a Continuous Improvement Intern in 2012 and swiftly progressed to the position of Specialist in 2013. In this role, I applied my expertise in simulations, data analytics, and diverse tools to develop and execute strategies aimed at optimizing products and production processes. Here is an improved description of my responsibilities:1. Leveraged my understanding of simulations, data analytics, and various tools to construct and implement effective strategies that enhanced product optimization and streamlined production processes.2. Assessed logistics support requirements, including facility details, staffing needs, safety plans, and maintenance plans, to ensure seamless operations and efficient resource allocation.3. Spearheaded a comprehensive quality assurance program, conducting on-site evaluations, internal audits, and customer surveys to monitor and enhance product and service quality.4. Demonstrated exceptional conflict resolution skills by effectively mediating disputes and negotiating mutually beneficial agreements between parties involved.5. Developed and maintained spreadsheets using Microsoft Excel to generate detailed daily, weekly, and monthly reports, providing valuable insights for decision-making and monitoring key performance indicators.In summary, as a Continuous Improvement Specialist, I utilized my skills in simulations, data analytics, and diverse tools to optimize products and production processes. I excelled in managing logistics support requirements, implementing quality assurance programs, resolving conflicts, and creating informative reports. Through these efforts, I contributed to the overall success and continuous improvement of the organization.