Mateus Mendes Email & Phone Number

London, England, GB

London, England, United Kingdom

• Directed all bar operations, establishing a structured framework that improvedefficiency and enhanced the guest experience.
• Negotiated vendor contracts, reducing annual costs by over £200,000 whilemaintaining product quality, directly impacting profitability.
• Collaborated with senior leadership to update pricing strategies and create adynamic cocktail program, generating an additional £800,000 in annual revenue.
• Designed training programs focused on customer service excellence and productknowledge, resulting in improved staff performance and reduced service errorsby 30%.
• Led initiatives to align the bar's offerings with the venue’s brand identity,incorporating creative elements into menu design and service delivery.

Marylebone, London

• Managed all aspects of bar operations, ensuring smooth service flow and maintaining high standards of guest satisfaction.
• Optimized inventory management processes and reduced waste, contributing to a 15% increase in profit margins.
• Developed and executed staff training programs that improved service speed and accuracy, reducing customer wait times by 20%.
• Enhanced the beverage program by introducing new seasonal cocktails and exclusive offerings aligned with brand identity.

London, England, United Kingdom

London, England, United Kingdom

• Led bar operations to achieve a 50% increase in beverage sales within the firstmonth through targeted menu updates and promotional strategies.
• Developed and launched a signature cocktail menu that reinforced brandpositioning and enhanced guest experience.
• Forged partnerships with local suppliers to offer exclusive products, elevating thebar’s profile and attracting a discerning clientele.
• Implemented cost-saving measures that reduced beverage costs by 10% whilemaintaining high standards of quality and presentation.

London Area, United Kingdom

• Investigated Bar Stock to devise strategic initiatives improving operational structures, policies and management systems.
• Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures.
• Offered expertise on employee and business development plans to enhance implementation and routine oversight.
• Carefully developed lucrative annual beverage marketing plan and strict budget to maximize profits.
• Developed, implemented and managed business plans to promote profitable beverage sales.
• Devised unique events and special promotions to drive sales.

London, Greater London, United Kingdom

• Maintained profitable liquor and labour costs.
• Consistently created repeat business by ensuring outstanding guest satisfaction.
• Managed customer service by training staff, overseeing operations and resolve issues quickly.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
• Devised unique events and special promotions to drive sales.

• Monitor and conduct weekly liquor inventory and purchase all beer, liquor and wine orders
• Directed bartending operations, overseeing seamless beverage service
• Developed signature drinks and wine list
• Hire and train staff to perform successfully in their roles
• Consistently created repeat business by ensuring outstanding guest satisfaction.
• Maintained profitable liquor and labour costs

Londres, Reino Unido

• Ensured the customer experience is done accordingly to the company guidelines
• Conducted bar training sessions for current and newly inducted staff, teaching proper bar services
• Ordering and stocking of the bar
• Improved personal leadership skills by gaining insight on how to lead and manage a business
• Influenced bar revenue using knowledge of cocktails and spirits sales with correlation to location of the business
• Gained excellent experience in customer service, special events planning and cash handling/reconciliation achieving multiple compliments on service performance and outgoing personality

Londres, Reino Unido

Training new staff for bar tending, social management, team co-ordination. Making sure that a high standard of customer service is maintained. Deliver of quality products and service. Help, when need, to control stock and stock take.

Belo Horizonte E Região, Brasil

Financial cost analysis, customer service, people development, inventory control and personnel.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Postgraduate

Activities and Societies: Group meetings, lectures and normal studies.This course aims to bring the participant's understanding of the.

Bachelor’S Degree, Tourism And Travel Services Management, Bachelor

Activities and Societies: Field tours, group meetings, lectures.The course of Technology in Tourism Management offers a management.