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Mateus Pontes Email & Phone Number
Analista de Suporte ao Usuário
at
RJS Tecnologia
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✓ Verified August 2026
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Profile completeness 100%
Current company
Role
Analista de Suporte ao Usuário
Location
Federal District, Brazil
Who is Mateus Pontes? Overview
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Quick answer
Mateus Pontes is listed as Analista de Suporte ao Usuário at RJS Tecnologia, based in Federal District, Brazil. AeroLeads shows a matched LinkedIn profile for Mateus Pontes.
Mateus Pontes previously worked as Recepcionista at Medcor Cardiologia and Sales Support Assistant at Rjs Tecnologia. Mateus Pontes holds Bacharelado, Management Information Systems And Services from Faculdade Jk.
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RJS Tecnologia
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Profile bio
About Mateus Pontes
Systems Analyst with experience in the area of user support, serving customers and focusing on satisfaction. I also worked as a designer making prototypes for banking systems. Lover of teamwork, organization and learning.
Listed skills include Axure Rp, Adobe Photoshop, Adobe Dreamweaver, Html5, and 1 others.
Current workplace
Mateus Pontes's current company
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9 roles
Mateus Pontes work experience
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Analista De Suporte Ao Usuário
CurrentAtendimento ao cliente utilizando a plataforma Jira, auxílio na utilização dosistema 4middleware, elaborar apresentações e comunicados sobre osindicadores do suporte, documentação do sistema na plataforma Confluence,emissão de relatórios e consultas via API utilizando a ferramenta Postman.
Oct 2022 - Present
Recepcionista
Atendimento ao cliente, coletar autorizações de procedimentos de tabela TUSS nos canais de convênios de saúde, utilização do sistema MedWare, crud de pacientes, agendamentos de consultas e procedimentos, emissão de guias no portal AMHPDF para os associados da mesma.
Jan 2022 - Sep 2022
Sales Support Assistant
Customer service, lead capture, monitoring customers onboarding, assistance in using the 4middleware system for integration between ERP, e-commerce and marketplaces. Contact with Postman, Asana, Pipedrive and Jira/Confluence tools.
Jan 2021 - Sep 2021
Junior User Support Analyst
Customer service, assistance in using the CRA21 system serving 20 states in Brazil, issuing reports extracted from database queries (MySQL), assistance in integrating XML systems with SOAPUI and Postman, continuous contact with methodologies and tools such as Kanbam, Freshdesk, OKR and Newsletter.
Oct 2018 - Mar 2020
Interface Designer
Specifications analysis transforming requirements into an interface design. Creation and maintenance of low-fidelity prototypes and wireframes using the Axure tool, and high-fidelity prototypes using the Photoshop and Dreamweaver tools. As well as, documentation and presentation of the interface flow.
Aug 2015 - Jul 2017
Internship - Designer
Feb 2015 - Aug 2015
Estagiário De Ti
Atendimento telefônico, cópia de processos, ofícios e outros; Participação na migração do Portal MME para plataforma Liferay contribuindo na atualização de conteúdo do portal.
Sep 2014 - Feb 2015
Assistente Estagiário
Atendimento telefônico, cópia de processos, ofícios e outros; Preparo e entrega de documentos em outras unidades, recebimento de malote e levantamento mensal de materiais de manutenção do setor de engenharia.
Feb 2012 - Dec 2012
1 education record
Mateus Pontes education
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Faculdade Jk
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mateus Pontes work for?
Mateus Pontes works for RJS Tecnologia.
What is Mateus Pontes's role at RJS Tecnologia?
Mateus Pontes is listed as Analista de Suporte ao Usuário at RJS Tecnologia.
Where is Mateus Pontes based?
Mateus Pontes is based in Federal District, Brazil while working with RJS Tecnologia.
What companies has Mateus Pontes worked for?
Mateus Pontes has worked for Rjs Tecnologia, Medcor Cardiologia, P21 Sistemas, Fóton Informática S.A., and Ministério De Minas E Energia.
How can I contact Mateus Pontes?
You can use AeroLeads to view verified contact signals for Mateus Pontes at RJS Tecnologia, including work email, phone, and LinkedIn data when available.
What schools did Mateus Pontes attend?
Mateus Pontes holds Bacharelado, Management Information Systems And Services from Faculdade Jk.
What skills is Mateus Pontes known for?
Mateus Pontes is listed with skills including Axure Rp, Adobe Photoshop, Adobe Dreamweaver, Html5, and Css.
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