Atividades: Analisar e determinar a causa raiz dos problemas de conectividade relacionados ao software, coordenar esforços de resolução de problemas com outros departamentos, revisar novos contratos, renovações e alterações para garantir precisão técnica, educar clientes e equipes técnicas sobre equipamentos e seu funcionamento na rede e, em geral, suporte a API da empresa, manter documentação técnica atualizada.Tecnologias: LAN/WAN, Firewall, Salesforce, Postman, Windows Server, Five9

• Activities: Coordination of activities in the Information Technology area, ensuring the availability and continuity of services, employee training and end user’s support;• Technologies: LAN/WAN Network, VEEAM, Windows Server 2019, Microsoft Office, Active Directory, Service Now, ISL Light, Team Viewer;

IT Support in-loco for Syngenta in Brazil.• Activities: Support end-users with software and hardware issues. Analyze, troubleshoot, research, resolve, track, when necessary, escalate issues, and assist project team to implement new technologies;• Technologies: Service Now, Active Directory, Windows 10/11, Microsoft Office Support, Printers.

IT Support in-loco for Syngenta in Brazil.• Activities: Support end-users with software and hardware issues. Analyze, troubleshoot, research, resolve, track, when necessary, escalate issues, and assist project team to implement new technologies;• Technologies: Service Now, Active Directory, Windows 10/11, Microsoft Office Support, Printers.

• Activities: Support end-users and internal team with software related issues. Analyze, troubleshoot and escalate issues to the developer team when necessary;• Technologies: SQL, Anydesk, Windows 10/11, Printers, Microsoft Office.

• Activities: Assist internal IT employees with their Daily routines, provide support for non-IT users, develop simple projects together with the software engineer development team;• Technologies: SQL, Anydesk, SmartGit, Vue.JS, Java, Microsoft Office, Windows 10.