Mateus Chiaperini Email & Phone Number

Brasil

São José Dos Campos, São Paulo, Brasil

São Paulo, Brasil

• Led the client Onboarding team, responsible for guiding clients throughout the entire implementation period through product introduction meetings and training, system migrations, annual invoice issuance, and logistics.
• Created strategic workflows for the implementation process, connecting all stages from contract signing to the start of operations, ensuring fluidity and visibility of each step.
• Monitored… Show more
• Monitored the progress of each client during the onboarding process through dashboards and analytics tools, facilitating team management and operational load distribution.
• Developed the communication strategy with clients during the Onboarding phase, implementing diversified communication channels and providing clients with visibility from start to finish, ensuring engagement and greater.
• Reviewed the policy for printing student tuition invoices, guiding clients to opt for digital invoices and access to the client portal, reducing printings by 80%. For remaining cases, established partnerships with.

São Paulo, Brasil

- Created and led the Billing and Collections department from scratch, growing the team by 5x and increasing revenue by 10x within the first year.- Developed the client communication journey and collection workflows, implementing automations and intelligent interactions, reducing delinquency by 30%.- Spearheaded and structured the discount and exemption.

São Paulo, Brasil

- Led the second-level support team, focusing on billing solutions and financial issues.- Structured the billing model for condominium and property taxes from tenants and the disbursement to property owners.- Managed the operations of condominium payments, tenant billing, and owner disbursements.- Developed the process for capturing condominium invoices.

São Paulo, São Paulo, Brazil

- Customer Support for tenants and landlords regarding financial and invoice issues

Morocco

As an AIESEC exchange participant in Morocco, I joined a project promoting local tourism. For 3 months, I traveled across the country with a diverse group from over 15 nationalities, sharing our experiences through blogs and social media.

São Paulo E Região, Brasil

Joined CargoBR when the company had less than 10 employees and helped creating strategies for customer support and negotiations with carriers.

São Paulo E Região, Brasil

• Negotiation and quotation of seafreight;
• Booking cointainers on MSC vessels;
• Cargo follow up to destination;
• Tracking reports to clients and local headquarter;
• Solving clients complaints regarding terminals and boarding;
• Close follow up with customers

Bacharelado Em Gestão De Comércio Exterior, Negócios Internacionais E Comércio Exterior

General Business Program, Business, Management, Marketing, And Related Support Services

Mba Em Gestão, Empreendedorismo E Desenvolvimento De Negócios, Entrepreneurship/Entrepreneurial Studies

Certificate Iii In Business, Business/Commerce, General

Curso de Negócios realizado em Brisbane, Australia