Tech Lead in a long-term project for a multinational company in the Insurance industry, contributing as a key member of the Support Global Team. **Key Responsibilities:**• Lead daily shift-huddles to ensure team alignment, discuss ongoing issues, and prioritize tasks.• Initiate and develop internal projects to enhance the monitoring routine, improving the overall effectiveness and efficiency of RPA support.• Coordinate with client operations and IT teams to test, validate, and deploy solutions.• Mapping of new processes to be automated, in collaboration with business units, to understand and define specific requirements.• Develop and deploy automation projects based on the completed mapping, ensuring that the solutions meet operational needs and improve process efficiency.• Develop and maintain comprehensive documentation to support RPA operations and knowledge sharing.• Lead troubleshooting efforts to resolve issues promptly, providing effective fixes or workarounds.• Conduct technical interviews to assess and select qualified candidates for the team.• Monitor and track SLAs to ensure adherence to governance and control standards.• Guarantee the timely resolution of support tickets to meet or exceed support SLA targets.• Collaborate with L3 teams and RPA tool vendors to escalate and resolve complex issues.

• Led the development and implementation of business process automation (RPA) solutions, delivering significant efficiency gains for clients across various industries.• Designed and implemented solution architectures to optimize business workflows, ensuring scalable and robust automation solutions.• Conducted comprehensive requirements analysis and process analysis to identify opportunities for automation and streamline business operations.• Collaborated with cross-functional teams to deliver tailored automation solutions, aligning technical capabilities with business needs.• Provided expert guidance and support throughout the project lifecycle, from initial scoping and design through to deployment and maintenance.

Skills developed:• UIPath• Development of business process automation (RPA), (BPA).• Solution architecture• Requirements Analysis / Process Analysis.• Java development.• Use of RESTful services and APIs• Integrations with SQL Database• Git and Version Control• Use / Creation of Maven Projects• Lawtech

Skills developed:• Development of WEB systems• CrawlersI worked as a Java developer at the junior enterprise company Jr.com, a non-profit company created by students from UNESP.