Mateus Moura Email & Phone Number

São Paulo, São Paulo, Brasil

The position entails overseeing critical IT infrastructure and operations within the financial company, ensuring the seamless integration and management of a range of complex systems and technologies. Key responsibilities include the configuration and administration of various Microsoft platforms such as Active Directory, Exchange, SharePoint, and Office 365. Additionally, the role involves leveraging PowerShell scripting for task automation, managing security measures through Azure AD Premium and Microsoft Purview, and overseeing data protection protocols like MIP, AIP, DLP, EOP, MFA, and Conditional Access.Furthermore, the role encompasses maintaining and managing network assets, including Azure PaaS and IaaS components, and administering Windows Servers, DHCP, DNS, and VPN functionalities. The position also involves actively supporting and providing assistance across all levels of technical issues, conducting infrastructure checklists, managing access controls, and aiding in the implementation and maintenance of robust IT infrastructure projects. The incumbent is also responsible for conducting both preventive and corrective maintenance for servers and related systems to ensure the smooth functioning of the network

São Paulo, São Paulo, Brasil

This role involves providing comprehensive remote and on-site IT support to internal employees at the second level, ensuring timely adherence to established Service Level Agreements (SLAs) set by the IT department. It also requires overseeing problem management, incidents, versions, changes, configurations, capacity, availability, service levels, and monitoring performance and faults.The responsibilities also encompass managing and maintaining an updated inventory of the company's hardware and software to ensure data integrity. This includes overseeing the Microsoft 365 environment and controlling and versioning patch management. Additionally, the role involves software testing, quality control, and handling Cloud Computing DevOps and GitOps.Moreover, the position entails automations through Power Automate, monitoring and maintaining databases, and providing support and maintenance for Windows, Linux, and MAC operating systems. Furthermore, it involves offering guidance and troubleshooting solutions for mobile telephony, web meeting software, audio and voice hardware resources.The incumbent is also tasked with analyzing failures and identifying risks across the entire IT infrastructure of the company or third parties (customers and partners) when necessary. Furthermore, the role includes managing and facilitating the repair of external equipment and supporting the implementation and maintenance of management processes.

The role involves Python development and providing support to internal users for the installed systems. It includes liaising with vendors to resolve incidents and managing small projects related to the installed systems. Additionally, the position entails monitoring applications and tracking tickets in the Jira tool.Furthermore, the responsibilities include aiding in the definition and improvement of internal support processes, automating small daily routines, and working with interfaces such as HTML and CSS. The role also encompasses proficiency in WordPress, including the development of landing pages. Moreover, it requires expertise in managing databases, specifically MySQL, Oracle, and PostgreSQL.The incumbent is expected to utilize their Python programming skills to streamline operations and enhance the overall efficiency of the IT systems. The position also involves providing technical expertise and guidance to ensure seamless functioning of the various software systems in use, thus contributing to the smooth operations of the company's IT infrastructure.

São Paulo, Brasil

This role involves providing L1 and L2 remote support through voice, chat, and email for external IT end users, primarily dealing with notebooks, software, and operating systems. It also requires providing L1 and L2 support both on-site and remotely to company employees, handling various IT end-user assets, including notebooks, software, and operating systems.Additionally, the position entails managing the L1 and L2 service desk queue using ITIL processes to ensure SLA compliance and positive requester satisfaction. This includes catering to L1 and L2 VIP support for premium consumer lines.The role also involves overseeing the execution of incident management and service request processes for the service desk team, including monitoring calls and providing team training as necessary to ensure the correct opening and flow of tickets. Furthermore, it encompasses managing IT assets such as notebook inventory and analyzing dashboards to identify operational improvement opportunities.The incumbent is also responsible for conducting initial investigations and analyses of incidents, ensuring a swift and effective resolution to minimize disruption to the company's IT operations.

Bachelor'S Systems Engineering, Information Technology

English Language And Literature/Letters

Associate'S Degree, Business Administration And Management, General