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EXPERIENCE:• Led global Tech teams, overseeing operations in 10+ countries and managing a team of 60+ individuals and P&L of over 10M USD annually.• Spearheaded Network Operations, Service Desk, SaaS governance, Cloud Services, and Telecommunications, ensuring seamless and efficient IT processes.• Cultivated a collaborative Project Management environment through the use of Agile practices and methodologies like Scrum and OKR, diligently fostering efficiency, teamwork, strong communication and continuous learning.SKILLS:• Tech Infrastructure Management and CyberSecurity• Project Management and Governance• DevOps, Artificial Intelligence and Big Data• Strategy and Business IntelligenceCAREER HIGHLIGHTS:• Conceptualized and built high-performing global Technology teams, driving excellence in Network Operations, Service Desk, SaaS and Cloud Services.• Implemented Agile practices alongside Scrum and OKR methodologies, enhancing teamwork, communication, and continuous learning within the organization.• Successfully managed several Technology/Engineering squads across multiple countries, while also supporting hundreds of thousands of global customers from Kavak and Wework over 8000 internal staff across 90+ locations.
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Technology InfrastructureKoviState Of São Paulo, Brazil
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Technology InfrastructureKovi Jul 2024 - PresentSão Paulo, Sp, Br -
Technology InfrastructureKavak.Com Dec 2021 - Jan 2024Ciudad De México , MxAs the Global Head of Corporate Technology Infrastructure, managed a team of >45 people, a P&L of over 8M USD annualy and successfully executed a plan to generate ~2.3M USD of savings in SaaS for FYs 2023 and 2024.Main responsibilities involved:• [PMO] Leading and managing the infrastructure team and its projects, clarifying roles and expectations while ensuring timely completion of the team’s deliverables utilizing OKR and SCRUM methodologies, combined with Agile’s best practices.• Tracking Tech infrastructure team's periodic operations, escalating issues within severity guidelines to functional management and field services teams.• Applying governance and management methodologies (ITIL, COBIT, PMI, AGILE) while incorporatingCybersecurity concepts into operational strategies.• Enforce adherence to Corporate IT policies, managing IT Infrastructure to deliver services within SLAand budgetary guidelines.• Driving rapid resolution of critical Tech issues through effective communication, maintaining updateddocumentation to enhance the incident resolution process.• Initiating and leading Root Cause Analysis for high-severity incidents, ensuring timely corrective andpreventative actions.• Compiling monthly reports for leadership and orchestrating teams to resolve high severity issues 24/7. -
Senior Director, TechnologyWework Oct 2017 - Jul 2021New York, Ny, UsLead the Technology team for WeWork across 7 countries in Latin America.Responsible for:• hiring and developing all the regional Tech staff• defining the Product (network, AV, printing, etc) and the processes to operate it• establishing and maintaining budgets, staffing plans and capital/operational expenditures (>$12M annually)• creating and evolving vendor partnerships, from procuring to maintaining invoice accuracy and paymentsTeam's main responsibilities were: Network Operations, Service Desk, Saas governance, Cloud Services, Telecomms, printing services, among others. Built an environment that cultivated teamwork, strong communication, process improvement, continuous learning and knowledge sharing. Used Agile practices and methodologies such as Scrum. Clients were 80k+ members and internal customers across over 90 locations. -
It Head For South AmericaBain & Company Sep 2012 - Oct 2017Boston, Ma, UsOverall responsibility for infrastructure, telecomms, customer service and support as the IT officer for all markets in which Bain had presence in South America. -
It CoordinatorBain & Company Oct 2010 - Aug 2012Boston, Ma, UsProvide technical support for remote users or those in the office. Develop business plans, also lead projects for deploying technologies such as Voice over IP, PBX integration between branch offices, videoconference systems, VPN, etc.
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It Security SpecialistAcision May 2009 - Oct 2010Richardson, Texas, UsGeneral IT Infrastructure and Security support and administration - from PCs to firewalls. -
It AnalystHatch Sep 2007 - May 2009Mississauga, Ontario, CaCorp IT support (service desk) for employees. -
Trainee - InfosecNovartis Jan 2007 - Aug 2007Basel, Baselstadt, Ch
Mateus Paiva Skills
Mateus Paiva Education Details
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Massachusetts Institute Of TechnologyOcw - Computer Science -
Universidade IbirapueraInformation Technology
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Etec Guaracy SilveiraElectronic Technician
Frequently Asked Questions about Mateus Paiva
What company does Mateus Paiva work for?
Mateus Paiva works for Kovi
What is Mateus Paiva's role at the current company?
Mateus Paiva's current role is Technology Infrastructure.
What is Mateus Paiva's email address?
Mateus Paiva's email address is ma****@****ork.com
What is Mateus Paiva's direct phone number?
Mateus Paiva's direct phone number is +164656*****
What schools did Mateus Paiva attend?
Mateus Paiva attended Massachusetts Institute Of Technology, Universidade Ibirapuera, Etec Guaracy Silveira.
What are some of Mateus Paiva's interests?
Mateus Paiva has interest in Science And Technology, Environment.
What skills is Mateus Paiva known for?
Mateus Paiva has skills like Telecommunications, Itil, Project Management, Outsourcing, Networking, Service Delivery, Management, Problem Solving, Team Leadership, It Management, Disaster Recovery, Change Management.
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