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Mateus Pires is listed as Specialist Customer Success | Customer Experience | Customer Journey | Green Belt | B2B | B2C at InHire, based in São José Dos Campos, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Mateus Pires.
Mateus Pires previously worked as Customer Success Manager at Inhire and Sr Customer Success Manager at Cmp Business Solutions - Associada À Fundação Dom Cabral. Mateus Pires holds Executive Mba, Customer Experience from Mba Seda Executive Education.
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I'm passionate about people's smiles and my purpose is to ensure customer success with personalised solutions and incredible experiences.My DISC - - - - - - - > cutt.ly/DiscMateusI've been delivering results and transforming the experience of internal and external customers for over 7 years and I've honed the following skills and continue to do so:- Focus on Customer Centric culture; - Strategic planning for CS and CX process improvements; - Negotiation; - Strong interpersonal communication skills; - Conflict management.
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My main mission is to ensure that our clients get the maximum value from our SAAS solution, in a consultative and strategic manner.My responsibilities include: ⚫Personalised account follow-up, building strong relationships with executives ⚫Analysis of adoption and impact metrics ⚫Implementation of new functionalities ⚫Management of negotiations for.
São José Dos Campos
⚫Structuring of the CS area;⚫ Performing Onboarding ensuring first point of value for the customer;⚫Identify and target expansion opportunities (cross-sell and upsell);⚫Perform EBRs with cadences determined according to the customer portfolio;⚫Manage the performance of the high complexity customer throughout the journey, tracking customer success criteria.
São José Dos Campos, São Paulo, Brazil
⚫I work on projects for continuous improvement in customer experience, based on VoC methodology and CX KPI's (CES, CSAT, NPS, SLA); ⚫Map the customer journeys by discovering their key actions, touch points, processes and systems to design effective interactions; ⚫Knowledge center development. ⚫Construction and improvement of chatbot. Tools used: Hubspot.
São José Dos Campos, São Paulo, Brazil
Leader of a team of 9 analysts and 8 back offices focused on customer care, working on risk management projects to improve the experience after the purchase of the service and decrease the churn of B2C and B2B customer portfolios. In charge of structuring the B2C Relationship department, from hiring and developing new employees to strategies and new.
São José Dos Campos, São Paulo
⚫Serving a segmented portfolio of SME (Small and Medium Business) customers in order to build and strengthen relationships with decision makers;⚫ Perform Onboarding of customers (High-touch and Tech-touch).⚫ Ensure resolution of presented problems quickly to promote maximum customer satisfaction;⚫Maintain the performance of follow-ups for loyalty and.
São José Dos Campos, São Paulo
Performed the customer service in person, and answer your questions by email and phone, this function required knowledge of products marketed by the company, the contract and customer profile, and assist the portfolio analyst with the processes of upgrades and downgrades requested by the customer.Assisting in Onboarding customers (Low-touch and.
São José Dos Campos, São Paulo, Brazil
Responsible for attending corporate clients by phone, e-mail and in person, and general administrative routines.
São José Dos Campos E Região, Brazil
Prepare / organize / analyze / archive documents. Organization and location of physical and digitized files, Posting of overtime, assist in the control of rotating and dead file, support the CAC (Driver Support Center), making badges and updating and registration of documents of drivers in the SAP system.
⚫Customer Insights ⚫Mapping and Journey Management, Experience Design and User Experience ⚫Customer Centric Transforming Culture ⚫CX.
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Mateus Pires works for InHire.
Mateus Pires is listed as Specialist Customer Success | Customer Experience | Customer Journey | Green Belt | B2B | B2C at InHire.
Mateus Pires is based in São José Dos Campos, São Paulo, Brazil while working with InHire.
Mateus Pires has worked for Inhire, Cmp Business Solutions - Associada À Fundação Dom Cabral, Terramagna, Plano Santa Casa Saúde, and Petrobras Distribuidora S.A..
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Mateus Pires holds Executive Mba, Customer Experience from Mba Seda Executive Education.
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