As a Support Specialist Multilingual at Shopify, I provide excellent customer service and technical support to merchants from different countries and regions, using my fluency in English and Portuguese. I have been working with Shopify for over two years, and I have gained valuable experience and knowledge in the e-commerce industry, as well as in manufacturing process improvement, problem solving, and communication skills.Before joining Shopify, I worked as a Sales Consultant at Wayfair for two and a half years, where I built rapport with customers, guided them through the online sales process, and solved various issues related to their orders and deliveries. I also have a strong educational background in business, accounting, and public relations, with a BBA from Galway Business School, a PGDip from Galway-Mayo Institute of Technology, and an Honours Bachelor Degree from Fundação Educacional Encosta Inferior do Nordeste. I am passionate about delivering high-quality service and creating positive customer experiences, both online and offline. I am always eager to learn new skills and take on new challenges, and I enjoy working in a fast-paced and dynamic environment. My goal is to contribute to the growth and success of the company and its stakeholders.
Listed skills include Marketing, Web Marketing, Sales Management, Public Relations, and 15 others.