Responsible of 17 countries covering their main offices – point of sales, given technology solutions to cover major necessities. - Datacenter covering and given technology solutions• Develop technology plans for improvements at the company processes.• Planning and development of infrastructure, for opening of the new access points and offices relocation.• Direct contact with the area of operations and logistics (Business) for the planning and execution of new projects involving new technology.• Generation of new technology strategies for the business.• Liaison with the headquarter (USA) to align and execute global technology projects.• Implementation and monitoring of technology KPIs that provides information for business. • Implementation and monitoring of Information Security (SOX).Key projects:- Call center Peru migration to Mexico- Cisco UCS (Unified Computing System) deployment;- Cisco CUCM (Call Manager): Deployed the Call Manager for the LATAM region jointly with headquarters;- 23 Branch offices openings or movings across Brazil: IT Project Management of all resources needed to start the operations like network, computers, UPS and others;- 20 Events Company Supporting for ~20k people each: Support all technology needed for communication and people registration using RFID technologies;- Call Recording - Deploy a new call recording systems using Telstrat for Avaya and Cisco;

- Responsible of 6 countries on the Brazil, South Cone (Argentina, Bolivia, Chile, Paraguay and Uruguay) region covering their main offices – point of sales, given technology solutions to cover major necessities.- Datacenter covering and given technology solutions- Collaborate with Global Infrastructure teams to maintain their critical equipment installed in 6 countries - Plan and execute the department Budget- Implementation and monitoring of technology KPIs that provides information for business- Administrative tasks like billing control, contact with local vendors and carriers

Supervision and coordination of IT professionals, providing support to more than 16 sales points around the country, covering more than 600 users. Responsible of inventory for over 3,000 technology devices, while maintaining the availability of infrastructure at all access points.• Local support of over 500 users and more than 4,000 technology devices, e.g. servers, switches, routers, IP phones, laptops, desktops, mobile devices, and applications, etc.• Tracking services and contracts for technology devices.• Responsible for planning and supervision of the infrastructure sales centers openings.• Liaison to corporate offices (USA) to align and execute global projects.• Supervision and support of call centers in Brazil maintaining the availability of the operation and infrastructure based on KPIs and SLA's.• Provider of quick and effective solutions to internal users’ requirements.• Maintenance of quality controls and satisfaction records, seeking new ways to improve customer service.