Mateus Morais

Mateus Morais Email and Phone Number

Customer Care Specialist @ RedTrack.io
State of Minas Gerais, Brazil
Mateus Morais's Location
Belo Horizonte, Minas Gerais, Brazil, Brazil
About Mateus Morais

International Relations graduate with experience in project organization and customer success, specializing in technology, marketing, and sports. Currently, I hold the position of Client Team Leader at Influx.I have a successful track record in user experience and promoting innovation in the workplace, with a strong focus on meeting established KPIs. I possess the ability to work well in teams and under pressure, in addition to being creative and proactive.At the moment, I am seeking to transition into a Product career, and I am currently undergoing a Product training course to enhance my skills in this field, aiming for an opportunity in an area I find both interesting and challenging. Moreover, I am also open to opportunities in Customer Success, as I have extensive experience and admiration for this area.

Mateus Morais's Current Company Details
RedTrack.io

Redtrack.Io

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Customer Care Specialist
State of Minas Gerais, Brazil
Website:
redtrack.io
Employees:
58
Mateus Morais Work Experience Details
  • Redtrack.Io
    Customer Care Specialist
    Redtrack.Io
    State Of Minas Gerais, Brazil
  • Influx
    Client Team Leader
    Influx Nov 2020 - Present
    Responsibilities: Provide support to platform users, clients, and other stakeholders; meet client demands such as achieving goals; provide training and supervision to agents working on the account.Achievements: KPIs achieved every month as an agent; as a leader, reduced the email backlog; improved customer service; translated over 300 articles into Portuguese; managed a crisis by sending 8,000 emails in one day; identified problems and improvements for the platform in Brazil; enhanced agent training.
  • Appen
    Agente Independente
    Appen Jan 2020 - Nov 2020
    Remoto
  • Hotmart
    Support Analyst - Product Evaluator
    Hotmart Aug 2017 - Apr 2019
    Belo Horizonte, Minas Gerais, Brasil
    Responsibilities: Provide support to platform users; evaluate registered digital products.Achievements: Improved email dispatch system, resulting in a 20% decrease in refund requests; enhanced internal product evaluation processes; averaged over 90 products evaluated per day.
  • Minas Locomotiva Futebol Americano
    Defensive Backs Assistant Coach
    Minas Locomotiva Futebol Americano Jan 2017 - Jan 2018
    Belo Horizonte, Minas Gerais, Brasil
    Responsibilities: Assist the head position coach and other members of the coaching staff; conduct physical and technical training sessions; help in the development of new players.Achievements: Undefeated Gold Cup 2017; development of athletes who now play abroad.
  • Centro Acadêmico Immanuel Kant
    Coordinator
    Centro Acadêmico Immanuel Kant Jul 2015 - Jun 2016
    Belo Horizonte, Minas Gerais, Brasil
    Responsibilities:- Coordinate all activities of the Academic Center, assisting all subcommittees, including: finance, culture and leisure, teaching and research, development and outreach, athletic association, public relations, and the student body for college council matters;- Represent the International Relations students of PUC Minas before the university.Achievements:- Cleared debts from previous administrations and transferred profit to the next management;- Set records for event revenue and attendance;- Promoted academic debates through events showcasing academic papers;- Introduced innovations in discussion topics during open assemblies;- Organized the first debate between candidates running for the Academic Center.

Mateus Morais Skills

Podcasting Espanhol Pesquisa Microsoft Word Marketing Esportivo Trabalho Em Equipe Suporte Microsoft Excel Marketing Inbound Marketing Digital Canvas Esportes Empresas Startups Atendimento Ao Cliente Microsoft Powerpoint

Mateus Morais Education Details

Frequently Asked Questions about Mateus Morais

What company does Mateus Morais work for?

Mateus Morais works for Redtrack.io

What is Mateus Morais's role at the current company?

Mateus Morais's current role is Customer Care Specialist.

What schools did Mateus Morais attend?

Mateus Morais attended Escola Dnc, Fundação Getulio Vargas, Pontifícia Universidade Católica De Minas Gerais.

What skills is Mateus Morais known for?

Mateus Morais has skills like Podcasting, Espanhol, Pesquisa, Microsoft Word, Marketing Esportivo, Trabalho Em Equipe, Suporte, Microsoft Excel, Marketing Inbound, Marketing Digital, Canvas, Esportes.

Who are Mateus Morais's colleagues?

Mateus Morais's colleagues are Érika Carbonaro, Aleksandr Lukinykh, Nastassia Patrebka, Mila Staneva, Dmitry Dulebenets, Vanda Shvedova, Carol Rodrigues.

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