Mateus Morais Email and Phone Number
International Relations graduate with experience in project organization and customer success, specializing in technology, marketing, and sports. Currently, I hold the position of Client Team Leader at Influx.I have a successful track record in user experience and promoting innovation in the workplace, with a strong focus on meeting established KPIs. I possess the ability to work well in teams and under pressure, in addition to being creative and proactive.At the moment, I am seeking to transition into a Product career, and I am currently undergoing a Product training course to enhance my skills in this field, aiming for an opportunity in an area I find both interesting and challenging. Moreover, I am also open to opportunities in Customer Success, as I have extensive experience and admiration for this area.
Redtrack.Io
View- Website:
- redtrack.io
- Employees:
- 58
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Customer Care SpecialistRedtrack.IoState Of Minas Gerais, Brazil -
Client Team LeaderInflux Nov 2020 - PresentResponsibilities: Provide support to platform users, clients, and other stakeholders; meet client demands such as achieving goals; provide training and supervision to agents working on the account.Achievements: KPIs achieved every month as an agent; as a leader, reduced the email backlog; improved customer service; translated over 300 articles into Portuguese; managed a crisis by sending 8,000 emails in one day; identified problems and improvements for the platform in Brazil; enhanced agent training. -
Agente IndependenteAppen Jan 2020 - Nov 2020Remoto -
Support Analyst - Product EvaluatorHotmart Aug 2017 - Apr 2019Belo Horizonte, Minas Gerais, BrasilResponsibilities: Provide support to platform users; evaluate registered digital products.Achievements: Improved email dispatch system, resulting in a 20% decrease in refund requests; enhanced internal product evaluation processes; averaged over 90 products evaluated per day. -
Defensive Backs Assistant CoachMinas Locomotiva Futebol Americano Jan 2017 - Jan 2018Belo Horizonte, Minas Gerais, BrasilResponsibilities: Assist the head position coach and other members of the coaching staff; conduct physical and technical training sessions; help in the development of new players.Achievements: Undefeated Gold Cup 2017; development of athletes who now play abroad. -
CoordinatorCentro Acadêmico Immanuel Kant Jul 2015 - Jun 2016Belo Horizonte, Minas Gerais, BrasilResponsibilities:- Coordinate all activities of the Academic Center, assisting all subcommittees, including: finance, culture and leisure, teaching and research, development and outreach, athletic association, public relations, and the student body for college council matters;- Represent the International Relations students of PUC Minas before the university.Achievements:- Cleared debts from previous administrations and transferred profit to the next management;- Set records for event revenue and attendance;- Promoted academic debates through events showcasing academic papers;- Introduced innovations in discussion topics during open assemblies;- Organized the first debate between candidates running for the Academic Center.
Mateus Morais Skills
Mateus Morais Education Details
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Product Manager Course -
Sport And Fitness Administration/Management -
International Relations
Frequently Asked Questions about Mateus Morais
What company does Mateus Morais work for?
Mateus Morais works for Redtrack.io
What is Mateus Morais's role at the current company?
Mateus Morais's current role is Customer Care Specialist.
What schools did Mateus Morais attend?
Mateus Morais attended Escola Dnc, Fundação Getulio Vargas, Pontifícia Universidade Católica De Minas Gerais.
What skills is Mateus Morais known for?
Mateus Morais has skills like Podcasting, Espanhol, Pesquisa, Microsoft Word, Marketing Esportivo, Trabalho Em Equipe, Suporte, Microsoft Excel, Marketing Inbound, Marketing Digital, Canvas, Esportes.
Who are Mateus Morais's colleagues?
Mateus Morais's colleagues are Érika Carbonaro, Aleksandr Lukinykh, Nastassia Patrebka, Mila Staneva, Dmitry Dulebenets, Vanda Shvedova, Carol Rodrigues.
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Mateus Morais
Senior Data Engineer, Business Intelligence Specialist, Data Management, VisualizationSão Paulo, Sp -
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Mateus Morais
Estatística - (Ence/Ibge) | Sql | Power Bi | Rstudio | Excel | Tableau | Finanças | Planejamento FinanceiroNiterói, Rj
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