Mateusz Greń Email & Phone Number

Wrocław, Pl

Bangkok, Th

Bangkok, Bangkok City, Thailand

Responsible for overseeing the entire order-to-delivery process. Ensuring that key performance indicators such as on-time delivery, order completeness, customer satisfaction, and lead time are consistently met. Maintaining safety, quality, productivity, and efficiency within customer service, terminals and logistics operations, while effectively managing terminal stock levels.

Polska

Warszawa, Woj. Mazowieckie, Polska

Managing projects addressing key improvement opportunities identified at any stage of the Employee Lifecycle across Locations in EMEA. Close collaboration with Key Stakeholders, such as Regional and Country Sales Heads, Functional Senior Leaders, and support functions, including HR, Talent Acquisition, Facilities, Sales Operations and Service Operations.Leading Problem Solving discussions, recommending best practices and previously applied solutions. Supporting Leaders in their day to day challenges related to performance management execution. Introducing engagement & development initiatives. Being available as a mentor and consultant to the Leaders across the organization.

Warsaw, Mazowieckie, Poland

Transforming an underperforming organisation into a reliable, high performing Support Team to the Service Delivery Teams globally. Designed and executed the Organizational Structure change, tailored to support current needs of Key Stakeholders in an efficient way. Implemented a Trainer Certification program, to ensure high quality of delivered training. Reviewed existing KPIs, adjusted where necessary and ensured consistent collection of data, as well as data accuracy. Re-incorporated the Training Delivery Teams into the broader SSC structure allowed for the team being included in SSC dedicated engagement & development programs, improved employee morale, which had a positive impact on Top Talent retention.

Valencia, Spain

Transitioning existing and initiating new processes and teams to a dedicated, new location in Valencia, Spain. Remote and on-site, cross-departmental coordination of efforts leading to the site opening, including Facilities, Legal, HR, Talent Acquisition, Training and Key Business Stakeholders. Ensuring an excellent on-boarding experience and successful transition into production. Following this, the focus was on adapting existing engagement & development initiatives to the local market, while also incorporating new ideas where needed and where possible, as a result of the frequent Employee Satisfaction Survey or direct feedback from the floor. Always with the aim of creating an engaging, safe and respectful work environment.Furthermore, being in this role, I was responsible for the day to day management of the SSC Location(s), working closely with the respective functional managers, ensuring Service Levels are met, quality and efficiency KPIs are monitored and performance managed appropriately.

Chennai, India

Managing the day to day operations of two Groupon SSC locations in India (Bangalore & Chennai) with a total headcount of 800+ employees and processes managed for two of our biggest markets. Aside of the regular responsibilities in terms of Performance Management, the main challenge was to understand the cultural differences. Furthermore, accepting those differences and how important they are not only from a Leadership standpoint, but also with respect to the goal of having a globally aligned organization. Therefore, this role required to become a mediator, aiming to find solutions that would appreciate these differences, yet respond to the Stakeholders' needs with no impact on quality, or any other KPI. During my time in India, together with the local management team and with the support of our colleagues globally, we managed to introduce many people focused initiatives: clear career paths, equal access to career opportunities, rewards & recognition programs, frequent company updates.The efforts in the area of Engagement & Development have positively impacted performance results, as well as employee retention and satisfaction.

Warszawa, Woj. Mazowieckie, Polska

Responsible for meeting business and quality objectives for Customer and Merchant Services based in Poland, supporting sustainable long-term business growth through close cooperation with Global Key Stakeholders, including Functional Heads and Country Leads. Directly managing a team of four Managers with a total Headcount of approximately 300+ employees represented in two locations.Managing day to day operations, ensuring Service Level agreements are met, quality and efficiency metrics are being monitored and performance management procedures implemented accordingly. Close cooperation with Workforce Management, implementing appropriate measures in a timely manner, ensuring sufficient staffing, preventing backlog situations. Co-creation and implementation of Career Paths with clear guidelines and thresholds, allowing for an unbiased career progression at all levels and for all functions represented in the SSCs. Focus on Service Delivery Team Leader and Manager development, appreciating their role in the success of the entire Organization's performance.

Warszawa, Woj. Mazowieckie, Polska

Initially responsible for Customer Service DACh, and as of July 2016 also for Merchant Services for this region, I was the point of contact in Poland for the Process Transition from the local offices to the Shared Services Center in Poland. We have on-boarded a team of 30+ employees in a period of 2-3 months, with internal and external recruitment, documented procedures and successfully transitioned the processes, while no major incidents or errors were reported. The project resulted in many process improvement implementations to the benefit of our Customers and Merchants, as well as efficiency gains related to the consolidation of tasks and responsibilities.

Warszawa, Woj. Mazowieckie, Polska

Day to day performance management. Monitoring quality and efficiency metrics, frequent feedback and coaching reviews with employees. Assessing employee growth opportunities, supporting the development areas and recognizing employee success through reward and recognition programs.Reporting on performance results to the direct Supervisor, planning and executing performance improvement action plans on an individual and team level.

Warszawa, Woj. Mazowieckie, Polska

Leading, mentoring and developing a team of twelve individuals with a multinational background and at various levels of their career, supporting seven different languages from the CEE region. Recruiting and training of new team members. Supporting the implementation of a New Market Research Tool for the FMCG Sector in cooperation with engineering teams. Creating processes and procedures in the areas of performance and workforce management. Quality Assurance monitoring and reporting on a process and agent level.

Warszawa, Woj. Mazowieckie, Polska

Managing Staff. Merchandising efforts. Implementing strategies to improve sales results. Stock control. Face to Face Customer Service, including the handling of customer queries and complaints. Recruiting and Training new team members. Support the openings of new branches in Poland.

Bielsko-Biała, Woj. Śląskie, Polska

Customer Service. Working with Merchandise. Stock control. Working within established guidelines, particularly with brands. Visual Merchandising. Cash handeling. Balancing cash Registers with receipt.