Trained and developed new employees from multiple sites within a four-state region in a classroom and field environment as part of technician onboarding and continuous education. Provided outstanding customer service on assigned projects, job site inspections, and service calls and ensured quality control for technician trainee assignments. ●Initiated, developed, and implemented a new training program tripling the technician retention rate and resulting in a 60% decrease in re-ordered products.●Sub-contractors completing the installation finished projects more efficiently due to properly ordered material and labor requirements.●Ensured technicians adhered to safe work practices and procedures, and all operations and activities aligned with the latest requirements, therefore sustaining a safety-focused culture. ●Successfully maintained a 100% accuracy with orders on assigned projects.

Managed technicians in the Chicago market, which included scheduling routes, interviewing and hiring new technicians, running daily reports to maximize technician efficiency. Maintaining continuous communication with the director of operations, and collaborating with installers, technicians and sales managers. ●Developed and managed staff schedules, ensuring adequate technician coverage for the Chicagoland area, while providing clear oversight and direction to the team, resulting in a successful operation. ●Delegated workloads to the team and scheduled regular check-ins, ensuring efficient project execution. ●Provided coaching, and conducted regular 1-2-1s and performance reviews for a team of 18 technicians, providing a comprehensive assessment of achievements and areas for improvement and increasing employee engagement and overall job satisfaction.●Hired and mentored 4 successful technicians, resulting in a more efficient team and higher market numbers.●Regularly met company goals for customer service scores (NPS), sales profit margin (SPM), even through the Covid-19 pandemic.●Ensured accuracy of orders and labor specifications. ●Planning technician appreciation days, which was implemented by the CEO for other regional markets. ●Prepared monthly and quarterly reports for the Director of Operations, and met company goals and numbers for the Chicago Market.

Responsible for executing daily assigned routes consisting of measuring and service appointments and job site inspections.●Performed thorough and detailed review of contracts with customers to ensure products met their project goal.●Conducted accurate and precise measurements, determined correct labor costs and materials, and placed product orders efficiently to ensure a seamless turnaround time. ●Completed in-depth service appointments, diagnosing and troubleshooting product issues, communicating product knowledge, and resolving any issues with a high level of customer service ●Ensured company and city code procedures were being followed while conducting inspection appointments during the installation process, confirming projects were moving along seamlessly.●Collaborated with salesmen, operations managers, office staff, and contractors, maintaining constant communication and strong teamwork for a successful project execution.●Held the highest accuracy rate of all company technicians in 2018 (98.7% accuracy) and 2019 (99.2% accuracy).●Maintained sales profit margins above the individual goal of 47% as a result of accurate measures, exact product specifications as per the contract, accurate materials and material quantity, and labor specifications.●Efficiently managed an average of over 1,200 appointments per year.

Family owned construction company specializing in window and door installation, and interior remodeling focusing on framing, drywall, painting, kitchen and bathroom remodeling. Focused primarily on the acquisition of new customers, generating sales, writing up contracts, creating and processing invoices, ordering and picking up product and materials for jobs, product installation, maintaining a time and cost efficient schedule, and contacting customers to arrange appointments for consultations, measurements, and installs. ●Fostered a highly organized schedule maintenance and all aspects of daily operation, resulting in a 15% profit increase.●Provided quality workmanship and excellent customer service, resulting in 90% of new customers acquisition occurring through past-customer referrals.●Successfully obtained the knowledge of running a small business home improvement company.●Maintained continuous communication with customers, ensuring they stayed informed and kept up to date on their contract status through weekly update calls.