- Answered average of Number calls, emails and faxes per day, adressing customer inquiries, solving problems and providing product information.- Collaborated with shipping center department staff to facilitate smooth materials returns to correct vendors.- Achieved high satisfaction rating through proactive one-call resolutions of customers issues.

- Preventing users from breaking service rules according to community guideline.- Increased customer service success rates by quickly resolving issues.- Remained solutions-oriented in face of complex problems to assist management and overall business direction.