Handle technical troubleshooting within an enterprise and production environments, including system crashes, slow-downs and data recoveries from 1st and 2nd line. Engage and track Priority issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.Selected Contributions:• Install and configure Windows Server 2008-2019 system for application working and 300+ business customers.• Support applications issue by log analysis and Nagios system monitoring in the Windows Server, Linux CentOS and Ubuntu environment.• Install, update, querying, analyze, backup, restore, RPT in Microsoft SQL Management Studio 2003-2019.• Team leader Windows data migration projects. • Provide technical support and troubleshooting systems and network. Testing the quality of wifi network signal in the factory. Check connections relationships between switches and solve technical problems with Cisco network devices.• Configure network photocopiers, assembly of card readers, troubleshooting HP and Canon multifunction copiers.

Manage and updates assets inventory in asset management application (Service Desk, SCCM, Kaspersky). Controlling equipment lifecycles, license, insurance and warranty.