Mateusz Bąk Email & Phone Number

Warszawa I Okolice

• working with the customers - distributors/service partners on emerging markets from Europe and Asia• management of Service KPIs: Field Change Order, Mean Time to Repair and connected actions planning• meeting customers' needs and problems resolving in the field of technical support, documentation, trainings, orders, invoices, budgetary quotes, spare parts, IntelliMax connection, 3rd party purchase• cases management and improving Customer's Care• preparation of external… Show more • working with the customers - distributors/service partners on emerging markets from Europe and Asia• management of Service KPIs: Field Change Order, Mean Time to Repair and connected actions planning• meeting customers' needs and problems resolving in the field of technical support, documentation, trainings, orders, invoices, budgetary quotes, spare parts, IntelliMax connection, 3rd party purchase• cases management and improving Customer's Care• preparation of external communication to the customers• Preventive Maintenance organization within partners' and engineers' cooperation• Partners' meetings organization• building Customer's database concerning contacts, roles, education• data and reports management in CLM/ServiceMax/Salesforce.com Show less

• complex customer care• first line of contact with BD distributors concerning orders and products for CEE countries• customer's complaints and requests recognition

Warszawa, Woj. Mazowieckie, Polska

As a member of polish Life Care Solutions Sales Team my main responsibilities were:• administration of quotes, orders, pricing and general dataflow in Apttus e-tool• supporting and training Sales Team in the field of equipment configuration Apttus e-tool• working on its improvement, reporting bugs and problems• preparing medical devices configurations for the tenders’ requirements • preparing sales offers and cooperation on comprehensive offers • technical support of… Show more As a member of polish Life Care Solutions Sales Team my main responsibilities were:• administration of quotes, orders, pricing and general dataflow in Apttus e-tool• supporting and training Sales Team in the field of equipment configuration Apttus e-tool• working on its improvement, reporting bugs and problems• preparing medical devices configurations for the tenders’ requirements • preparing sales offers and cooperation on comprehensive offers • technical support of Order Management Team• adjusting the margin of sold products to achieve the targets, running pre-sales price estimation• managing data in SalesForce.com• meeting the customers needs of external devices, processing purchase• close cooperation with Order Management Team and Engineers on installation details• comanaging of ventilators configuration and stock at the begining on COVID-19 • ensuring adequate supplies of documentation as required for internal and external processes Show less

Warszawa, Woj. Mazowieckie, Polska

• contact with clients concerning products and services provided• obtaining, gathering and processing data concerning new clients and products• close cooperation with branches of RS Components and warehouses• database management with orders and complaints processing

Warszawa, Woj. Mazowieckie, Polska

• analysis of orders in the SAP system for negative marge liquidation• pricing comparison analysis to our competition• reporting about prices and condition of products• close cooperation with pricing teams and product managers

Lublin, Woj. Lubelskie, Polska

• keeping record of orders and expenditures• helping in repair of medical equipment• providing the hospital with disposable materials• active participation during the tendering procedure

Magister (Mgr), Inżynieria Biomedyczna

Inżynier (Inż.), Inżynieria Biomedyczna

Graduated with thesis: ‘Injection molding symulation of plastics on an example of medical syringes’