Mateusz Durda Email and Phone Number
Mateusz Durda work email
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Mateusz Durda personal email
I have a rich experience in Outsourcing where I have spent over 3 years and had worked on different positions. Starting from FIRST LINE AGENT where I have learned a lot about the characteristics of clients' support, than KNOWLEDGE SPECIALIST where I have beed responsible for procedures' creation and knowledge transfer to the Service Desk ending with Problem and Incident Management TEAM LEADER where I was responsible for those processes within the project. Apart from that my duties were to: build, train and motivate the team, represent Capgemini in front of the client, present weekly, monthly, yearly reports showing the overall performance.After one year of post graduate studies I just have passed the IPMA - Project Management Associate exam which draws a picture of my knowledge about Project Management.Specialties: IPMA Certificate - Project Management Associate, ITIL, Remedy support, MS Excel - building reports, Incident Management, Problem Management, KPI's and SLA's definition,
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Project ManagerElsta Sp. Z O.O. Jan 2014 - PresentKraków Area, PolandMy day-to-day activity sums-up to the below list:- Managing project in all business areas including: core project management, documentation analysis, procurement of materials and services, production coordination, reporting of project progress, delivering internal and external communication processes, human resources coordination, logistics coordination- Responsible for project realization throughout the whole cycle: from handover from the Purchasing Department until final take-over of the project to the Purchaser- Providing consultancy during the offering phase for optimal solutions- Start-up of the project including: contract documentation, budget and time schedule analysis, kick-off meetings (internal and external), order of materials and services, setting up communication rules- Creating and managing of crucial project management documents including: Time Schedule, Documentation Lists, Progress Reports, Change Order Request report, non-conformity report etc.- Monitoring on daily basis the project progress from the financial, time schedule and quality perspective. Acting to any deviations in the above mentioned areas- Realization of change management processes- Maintaining satisfactory cooperation with the client, by providing transparent information about the project progress, acting immediately to clients’ needs, following the contractual obligations, proactively acting on changes etc.- Solving all project related problems in all areas. Involving the adequate resources for allowing fast problems resolution- Reporting project progress in all areas (internally and externally): time schedule, budget, - Initializing and managing claim management if necessary - Closing project: Completing all contractual obligations, budget closing, issuing required warranty bonds, obtaining references, handover to Service Department, Lessons Learned -
Project ManagerExprofesso Sep 2012 - Dec 2013Kraków Area, Poland
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Regional Manager For KrakówInstytut Neuromedica Oct 2010 - Sep 2011Managing Instytut Neuromedica branch in Kraków of within the following areas:- Financial prosperity- Marketing and Advertisement- Medical staff recruitment- Quality assurance- Procedural assuranceEnabling development and expansionBuilding business relations with suppliers
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Project Manager AsistantSystra Sep 2009 - Sep 2010- Responsible for assisting in project coordination- Responsible for using Project Management methodology in day-to-day tasks- Contacting with client due to coordination tasks- Building, monitoring and updating project plan- Applying quality principals into the project -
Itil Certified Problem Management Team LeaderCapgemini Sep 2007 - Jun 2009As a Team Leader I'm responsible for Problem Management team that consists of 11 people. I deliver my knowledge in two main areas. HR, where I need to coordinate the personal development of the team members as well as time and abcence management. Operational, where I need to ensure process allignment based on given Service Level Agreements and Key Performance Indicators. -
Knowledge SpecialistCapgemini Jan 2006 - Aug 2007As a Knowledge Specialist I'm responsible for keeping Knowledge Procedures and Processes up to date to enable updated and effective Knowledge to Service Desk. New application or systems are being implemented with my approval.Additionally I'm running and managing Primus Know-How Knowledge Base. From all of my duties the most challenging are: running weekly reports on various data, publishing, creating, validating solutions, keeping in touch with agents and providing knowledge about Primus Tool. -
1St Line AgentCapgemini Jan 2006 - Sep 2006- Receiving calls in timely manner- Providing 1st Line support or if needed assigning the call to appropriate Resolving Team- Performing additional tasks improving client’s support -
Independent SellerThe Southwestern Company, Nashville Tn Jun 2005 - Sep 2005As a independent seller I was responsible for representing The Southwestern Company in educational market.
Mateusz Durda Skills
Mateusz Durda Education Details
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Wyższa Szkoła EuropejskaProject Management -
Marketing And Management, Engineering Of Management
Frequently Asked Questions about Mateusz Durda
What company does Mateusz Durda work for?
Mateusz Durda works for Elsta Sp. Z O.o.
What is Mateusz Durda's role at the current company?
Mateusz Durda's current role is Project Manager at ELSTA Sp. z o.o..
What is Mateusz Durda's email address?
Mateusz Durda's email address is mdurda@wp.pl
What schools did Mateusz Durda attend?
Mateusz Durda attended Wyższa Szkoła Europejska, Agh University Of Krakow.
What skills is Mateusz Durda known for?
Mateusz Durda has skills like Itil, Outsourcing, Project Management, Business Process, Incident Management.
Who are Mateusz Durda's colleagues?
Mateusz Durda's colleagues are David Sjöstrand, Mateusz Szeleźnik, Wojciech Szymski, Patryk Marmon, Wojciech Chyc, Adam Topór, Paweł Kot.
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