Mateusz Zybert Email & Phone Number

Łódź, Woj. Łódzkie, Polska

Łódź, Woj. Łódzkie, Polska

Warszawa, Woj. Mazowieckie, Polska

• as Box Product Owner, I coordinate work on the portfolio of IT projects in the area of ​​the Managing Director for regulatory, legal and customer relations,• I manage the budget and implementation priorities, I settle initiatives, I act as a business supervisor of strategic implementations for the area.

Łódź, Warszawa, Poland

• managing the management team. Customer care, as part of which we support the entire mBank group in the implementation of the CX strategy,• as PM and Moderator Design Thinking (as part of the interdisciplinary group of mDesigners) I promote this DT in an agile work environment at mBank,• I run projects and initiatives Project thinking, service design and the Sprint project at mBank and mBank group.

Warszawa, Poland

Project Manager and senior specialist from the customer experience responsible for:- realization, initiation and support for projects in the mBank Group in the role of Project Manager- support for the Management Board. Plenipotentiary and Chief Ethics Officer at mBank- support for other bank units in projects and tasks related to customer experience- support and coordination of the implementation of the bank's customer experience strategy

Łódź, Poland

Project Manager responsible for:• projects focused on pro-client activities• initiation and conducting quality projects in the area of complaints• initiating and conducting training and motivational activities for the employees of the complaint area• creating service quality standards for the complaint area together with the creation of an audit model and standards control.• implementation of quality management strategy in the complaint process.• qualitative KPI analysis from the complaint area.• analysis of complaints processes in terms of initiating and implementing pro-quality improvements.

Łódź, Poland

implementation of customer service standards among Call Center employees• implementation and monitoring of Mystery Shopper surveys at CC.• identification of reserves and initiating improvements in customer service processes.• implementation of the best solutions obtained on the basis of competitive benchmarks.• legislation and implementation of competitions supporting the implementation of quality objectives.• preparing and conducting trainings in the field of customer service standards. • preparation of reports and presentations summarizing the results of quality activities

Łódź, Poland

participation in the works of the main project stream - Operations and Customer Service. • cooperation and support of other streams: Value Proposition and Sales. • participating in negotiations and business talks between mBank and Orange Polska in the scope of stream tasks. • co-creation of after-sales processes for the needs of Orange Finanse. • creating documentation and project materials (Quality Standards Book, Service Manual, Process Specifications)

Łódź, Woj. Łódzkie, Polska

H2H ❤️ POLAND is a community based on the value of sharing one's own potential to support the development of another person in the field of knowledge exchange, the development of dominant talents, building a Personal Brand, authentic interpersonal relationships, identity, conscious career management or the development of one's own business.We promote a fundamental shift in the model of communication and collaboration that includes the co-creation of a growing community that allows each other to kindly increase efficiency, achieve goals by helping others, share time and resources, which is reciprocated by passing on the value received.The other side of human nature, which is the willingness to compete and take care of narrowly understood self-interest, functions outside the H2H community ❤️ POLANDThe catalyst for the development of H2H ❤️ POLAND is the need to change social relations and the formula of running business, and a wise exchange of resources, which is to translate into the professional and personal development of the community members involved.The creators of H2H ❤ POLSKA are Marcin Banaszkiewicz, Agnieszka Bełz and Justyna Liber.The co-creators of H2H ❤️ ŁÓDŹ are: Filip Iwański, Aleksandra Smorawa, Paweł Glonek, Adam Jankowski, Anna Gorzela, Mateusz Jaśkiewicz, Dorota Wyszomirska, Robert Gondzia, Jagoda Wiktoria Sroka, Marta Kardas, Tomasz Flakiewicz, Mateusz Zybert, Bartłomiej Zgorzelski, Aleksandra Zagdan, Robert Mońka and Barbara Pieńkowska.

Łódź, Poland

Łódź, Poland

Łódź, Poland

Łódź, Poland

Master'S Degree, Finance And Accounting, 5

Master'S Degree, Administration, 5

Bachelor'S Degree, Economy, 5

Bachelor'S Degree, Administration, 5

Master'S Degree, History, 5