Shepherd of all things Operations, Sales, Marketing and Strategy for ARS Services and their EV division EVinMotion. ARS Services helps companies excel by providing critical services by fixing, installing and repairing their technology solutions that involve hardware, software and firmware.

Provide EOS visionary support, strategic advice and augment partnerships.

• Entrepreneur & Owner – currently contract-based consulting primarily on sales, strategic planning, and business development for new and emerging businesses in various industries and competitive markets. • Founded company to help leaders and businesses grow wisely by creating, aligning, and implementing intentional goals, impactful cultures, and amazing customer experiences. • Originally launched in 2015; reopened and expanded in 2023 to include EV industry clientele; quickly acquired multiple EV-related accounts based on established reputation as an expert advisor. Partial Client List: - Chick-fil-A - Poole and Poole Architecture - Epilepsy Foundation of Virginia - GroundForce IT - Best Bully Sticks - Andersen Products

• Drive success through optimization and executive leadership while ensuring sales goals are exceeded. • Support Director as Chief of Staff for priority issues and daily operations. • Selected to spearhead and lead the execution of the plan to reinvigorate sales in Georgia in 2023. Focused on leadership and inorganically growing demo drives. Identified, targeted and engaged key new customers for top-of-the-funnel positioning. Increased demo drives by 47% and achieved 98.8% delivery yield. • Negotiated and secured the City of Charlotte as a fleet account for Tesla. Fostered a trust-based relationship to grow and enrich partnership across other localities. Instrumental in expanding Tesla’s presence and NCSA participation that achieved multiple profitable relationships throughout NC. • Commissioned a leadership development program based on the FAST Servant Leadership framework. • Trained, mentored, and developed 38 leaders in the Atlantic SE from 2021-2023. Hired over 230 team members including Vehicle Ready Specialists, Sales Advisors, Technicians, and Service Managers. • Rallied a team of 43 individuals to be part of the Centralized Virtual Service team. Established the strategy, formulated the SOPs, cemented the team culture and created routines to promote quality live prep. Catapulted team to #1 in NA in 10 weeks.

• Directed a productive team across 14 locations in the SE region; facilitated 94% increase throughput in six months, 55% increase in productivity, and #1 CSI scores. • Formulated and executed the Go-to-Market strategy for providing mobile service originally in multiple sites in GA, TN, SC and NC. Provided overall leadership to the mobile techs, virtual service advisers, and virtual techs supporting the mobile service team. • Spearheaded Project “One Touch” that developed and rolled out a system-wide process for all virtual support across the Southeast. Created a feedback and continuous improvement loop in “One Touch” that ensured improvement throughout the region. Results show an increase in the critical measurement of K2K in 24 to top of North America 42 weeks and counting and highest CSI in NA. • Implemented a 8X plan (“Project Metro”) to reduce drive time, parts waste and increase efficiency. Achieved .65 cars per hour per tech in the metro locations and .50 cars per hour per tech in the remotes. Leveraged this competitive advantage to grow Tesla in the Southeast at 50% annually for 4 years.

• Propelled a bottom quartile Service Center from August 2017 to Top 3 in North America in combined performance in Q3 of 2018, by fostering a winning team with a service mentality that executed relentlessly. • Utilized data-driven research to analyze business performance and drive planning and process improvement, and an understanding of people, to execute a plan resulting in 165% increase in productivity and a 135% increase in throughput. • Mentored 3 leaders in the FAST Performance Leadership model and shared in the success of their multiple promotions.

• Maximized customer experience for 35+ million existing customers in the Banking Center, Call Center and Digital channels. • Championed the re-establishment of the Welcome Calling effort for retail card customers. Headed the successful launch of Welcome Calls in a vendor call center. Acted as the Scrum Master and Business Owner. • Developed and implemented the overall Customer Experience Strategy and the Emerging sub-segment strategies for deepening and retaining of the Bank’s existing customers. • Created the multi-generation plan for implementing the Customer Experience (CE) Retail Strategy with multiple stakeholders. Led the effort to formulate and launch an impactful differentiated treatment for the Bank’s strong retail customers in the call centers. • Led the test of the next generation of BOA products across three states and 500K existing customers. Developed the DoE with BAC’s testing group. Achieved a 48% of the targeted attrition over 12 months. • Represented the Line of Business and acted as the Scrum Master in the development of a $10M technology tool to auto migrate 13 million existing customers under strict business requirements to ensure business, regulatory and legal requirements.

Responsible for maximizing the customer experience, activation, retail spend and cash of the bank’s newest card customers. Accomplishments: - Modified and received acceptance of the business case and the 2014 strategy from executives in product, segments and marketing. Overseeing and leading the implementation of the strategic changes in retail card onboarding for the Bank. - Established measurement and reporting on key variables in the “Early Engagement” space for key shareholders and the development of future strategy modifications. Developed a three point plan to drive key metrics in both 2013 and 2014. - Developed and oversaw execution of outbound sales and servicing of all retail card efforts >> ~650K dials per month.

• Coordinated and lead the test of the next generation of products for Bank of America in three states and 500K of the Banks existing customers. Developed the Design of Experiment with BAC’s testing group and provided monthly Test and Control Plan reviews to senior leadership. Succeeded in minimizing attrition to 48% of the target over 12 months. • Represented the Line of Business and played the role of Scrum Master in the development of a $10 million technology tool to auto migrate 13 million existing customers under strict business requirements to ensure business, regulatory and legal requirements. • Developed the multi generation plan for implementing the Customer Experience Retail Strategy with multiple stakeholders. Led the effort to launch the Test & Learn for providing a differentiated treatment for the Bank’s strong retail customers in the call centers and developed plans to continue these efforts in the Banking Center channel. • Initiated and led the advancement of an attrition dashboard and new views on attrition and diminishment. • Provided leadership from a differentiated treatment executive perspective on site strategies, indicator development and offer strategies. • Spearheaded and provided sponsorship as well as leadership in the development of the Universal Deposit Ticket. Expected national rollout Fall 2013 with a cost savings of $3MM.

• National executive leadership; managed support associates in NC, FL and CA handling 50k research requests. • Initiated and coordinated redesign of the internal performance reporting website in 2009. Reduced the number of clicks per month by associates by 10 million while increasing the number of viewed reports by 200K. • Developed and facilitated communication of changes to the Incentive Plan for the Banking Center Channel. Strategized and managed associate performance reports for 60,000 associates.

• Started a regional handyman service and a small business consulting firm with $750K in annual revenues. • Drove growth to a 2-site Handyman service with 2 managers, 9 technicians and 3 office employees. • Consulted companies in Indiana, Florida, Virginia, North Carolina and Michigan on running multi-site matrixed operations and deploying The F.A.S.T. Performance Leadership Model. • Sold business in September of 2007 for 2.3X of earnings; $500k in first year sales, 12.5% growth.

• Full P&L responsibilities for FedEx Kinko’s in the UK and Netherlands 22M GBP. Collaborated with international team to develop business strategies for Europe. Coordinated the efforts of Sales, Operations, Finance, Asset Management, Purchasing and HR to achieve established goals. • Oversaw all project management initiatives for FedEx Office Europe. • Experienced 4% of sustainable profitability improvement in 6 months. • Increased Service Quality by 6 points in 90 days.

• Provided leadership in P&L, sales, operations and customer service for 14 FedEx Kinko’s locations, an operational support center and three onsite service centers throughout the Mid-Atlantic, with 542 total employees. • Launched projects as needed in the district and operational support centers to promote efficiency and achieve sales and customer experience results. • #1 in the Company in Combined Performance two years in a row. • Regional MVP in 2004, 2005. National President's Club. • Promoted 2 managers to District Manager, 4 to Senior Manager and 10 Assistant Managers to Leadership positions as a result of planned and executed leadership development. • Selected to run multiple districts and a support center when a DM was moved to TX.

• Was responsible for commercial sales in SC, Western NC, and Eastern TN. Achieved turnaround results by leading 11 Account Managers, assisting and training 18 Commercial Business Reps and by influencing 17 Center Managers on ways to develop new business, locate new opportunities and grow existing accounts. • Stopped the downward sales trend, and produced a 41% increase on the team's plan performance, Contributed 121% of the growth for the number 1 Operations District in the country in August. • Ranked in the top 15% of RSMs for the 3rd and 4th Quarters in 2001. • Continue to achieve results and catapulted the team to #2 in the Area and #6 in the country.

• Led $30M+ volume, 10 Pepsi and 6 Frito-Lay Key Account Managers throughout the East Coast. • Developed marketing and promotional programs to leverage all aspects of PepsiCo businesses. • Zone Designate – Frito-Lay, Charlotte, NC (1997 – 1999) • Led a district with two distribution centers; maintained accountability for all growth and profits targets

• Led the top district in Charlotte in 1998, delivering growth of 114% while cutting selling expenses 15%. • Developed the districts top account, Food Lion (32% growth, 66.5% MS) through account penetration, category management, fact based selling and solid execution. • Established an ordering system to streamline our inventory on routes not connected to a central distribution center. Process was rolled out to a District, then to the Zone and then throughout North Carolina, assisting in the inventory management process of $75 million annually.

• Primary lead on all technology projects. Successfully managed a team of three on evaluating Computer Associates market strategy in the early 90s. Evaluated Microsoft's merger proposal for the purchase of Inuit. Reviewed IBM’s position of IMS in the mainframe database market. • Analyzed Ralston Purina's marketing and pricing strategy for their dry dog food line of products. Effectively measured the cannibalization and dollar loss that resulted from these strategies. • Tracked and examined pricing and promotional activities for catfish filets. Persuasively demonstrated the success and failures of the activities using multiple baseline analyzes. • Produced financial models, for clients that included Major League Baseball Player's Association that forecasted and illustrated the impact of proposed labor agreements on player compensation and owner's profitability.