Mathai John Email & Phone Number

Great Attitude is what Iam made of, always young with a passion to discover new horizons sharing and learning as I pass on through. Have enjoyed my professional career and still enjoying it thanks to all the wonderful people who have created great work environments and challenges that have taught me lessons and imparted experiences that will stay with me forever.Started off as a Customer Service Associate (ISP) in an inbound calling platform and now working on multiple customer service platforms like Inbound/Outbound Calling, eMail/Chat Support and Ticketing Systems. Strong communications skills have earned me numerous citations and recognition both from internal as well as external customers. I have good exposure working in a B2B, B2C and now in the latest H2H environments. Strong interpersonal skills are my forte and has helped me build teams that are customer centric churning CSAT scores that would make any customer service manager go green with envy. Managing teams comes naturally to me thanks to my trainers, mentors and world class environments provided by my earlier organizations. Client focus is what drives me to achieve and exceed customer service expectations.Interacting with clients from conception stage to delivery understanding and overseeing their business requirements and integrating apps to meet their business needs.Very comfortable interacting with both internal and external customers to meet deadlines in tight TATs.

Listed skills include Customer Service, Leadership, Bpo, Marketing Strategy, and 21 others.

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  Customer Success

  Vsplash

  Andhra Pradesh, India