Senior Backup Analyst
Current- Handle Inbound Call as required for meeting service level.
- Audit calls and conduct coaching session to the individuals.
Mar 2023 - Present
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Mathan Kumar Email & Phone Number
Senior Backup Analyst
at
IDrive Software India Pvt Ltd
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Backup Analyst
Location
Bengaluru, Karnataka, India
Company size
Who is Mathan Kumar? Overview
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Quick answer
Mathan Kumar is listed as Senior Backup Analyst at IDrive Software India Pvt Ltd, a company with 191 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mathan Kumar.
Mathan Kumar previously worked as RBS Lead at Amazon and Associate Professional Customer Experience at Sutherland. Mathan Kumar holds Bachelor Of Engineering - Be, Mechanical Engineering from Mailam Engineering College.
Company email context
Email format at IDrive Software India Pvt Ltd
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IDrive Software India Pvt Ltd
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Profile bio
About Mathan Kumar
Professional with 7+ years of experience in technical support, had played various roles as international voice and non - voice support associate, team lead and as Quality Analyst.A good team player with ability to work individually when needed and understand a problem from customer point of view and guide them with relevant facts.A good team lead to maintain strong bonding with and within team members, take better decision under pressure situations and be able to communicate clearly at all levels in the organization.Sound knowledge on root cause analysis for a problem and provide solution accordingly. Provide coaching to associates by identifying their knowledge gap.Skilled to work on MS office package.
Current workplace
Mathan Kumar's current company
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Idrive Software India Pvt Ltd
3 roles
Mathan Kumar work experience
A career timeline built from the work history available for this profile.
Rbs Lead
- Allocating task to team members.
- Work on day to day task to complete vendor's request.
- Handling and prioritizing escalated and nearing SLA task to meet customer satisfaction.
Dec 2020 - Feb 2023
Associate Professional Customer Experience
- Provide root cause analysis about team performance - weekly.
- Publish periodic reports on KPI metrics for team.
- Conduct coaching session according to the performance of individuals.
- Host huddle meetings to discuss about process updates and clarifying doubts.
- Provide guidance and support for team members during contact handling.
- Cascade the emerging problem to team.
Jun 2016 - Nov 2020
Team & coworkers
Colleagues at IDrive Software India Pvt Ltd
Other employees you can reach at idrive.com. View company contacts for 191 employees →
SG
Samritha Ganesh
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
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DU
Deepa Ullagaddi
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
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JW
Johannes Wik
Colleague at Idrive Software India Pvt Ltd
Teigebyen, Viken, Norway, Norway
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JR
Julian Rangel
Colleague at Idrive Software India Pvt Ltd
El Segundo, California, United States, United States
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KB
Kushagra Bhatia
Colleague at Idrive Software India Pvt Ltd
Los Angeles Metropolitan Area, United States, United States
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AL
Aman Ladkat
Colleague at Idrive Software India Pvt Ltd
Pune, Maharashtra, India, India
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YB
Yogesh Bettaswamy
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
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SB
Sindhu Bhat
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
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SK
Sachin Kulambi
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
RL
Rajib Lochan Mohapatra
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
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Samritha Ganesh
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
DU
Deepa Ullagaddi
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
JW
Johannes Wik
Colleague at Idrive Software India Pvt Ltd
Teigebyen, Viken, Norway, Norway
View →
JR
Julian Rangel
Colleague at Idrive Software India Pvt Ltd
El Segundo, California, United States, United States
View →
KB
Kushagra Bhatia
Colleague at Idrive Software India Pvt Ltd
Los Angeles Metropolitan Area, United States, United States
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AL
Aman Ladkat
Colleague at Idrive Software India Pvt Ltd
Pune, Maharashtra, India, India
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YB
Yogesh Bettaswamy
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
SB
Sindhu Bhat
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
SK
Sachin Kulambi
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
RL
Rajib Lochan Mohapatra
Colleague at Idrive Software India Pvt Ltd
Bengaluru, Karnataka, India, India
View →
2 education records
Mathan Kumar education
Bachelor Of Engineering - Be, Mechanical Engineering
Hsc, Biology, General
Sri Sankara Vidyalaya Matriculation Higher Secondary School, Puducherry
FAQ
Frequently asked questions about Mathan Kumar
Quick answers generated from the profile data available on this page.
What company does Mathan Kumar work for?
Mathan Kumar works for IDrive Software India Pvt Ltd.
What is Mathan Kumar's role at IDrive Software India Pvt Ltd?
Mathan Kumar is listed as Senior Backup Analyst at IDrive Software India Pvt Ltd.
Where is Mathan Kumar based?
Mathan Kumar is based in Bengaluru, Karnataka, India while working with IDrive Software India Pvt Ltd.
What companies has Mathan Kumar worked for?
Mathan Kumar has worked for Idrive Software India Pvt Ltd, Amazon, and Sutherland.
Who are Mathan Kumar's colleagues at IDrive Software India Pvt Ltd?
Mathan Kumar's colleagues at IDrive Software India Pvt Ltd include Samritha Ganesh, Deepa Ullagaddi, Johannes Wik, Julian Rangel, and Kushagra Bhatia.
How can I contact Mathan Kumar?
You can use AeroLeads to view verified contact signals for Mathan Kumar at IDrive Software India Pvt Ltd, including work email, phone, and LinkedIn data when available.
What schools did Mathan Kumar attend?
Mathan Kumar holds Bachelor Of Engineering - Be, Mechanical Engineering from Mailam Engineering College.
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