Mathan Kumar.M Email & Phone Number

Bangkok City, Thailand

• Responsible for scheduling and scheduling efficiencies, recommend schedule changes, capacity Planning/Schedule Adherence for global site.
• Analyze the impact of volume, AHT and shrinkage on staffing requirement.
• Analyze staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers.
• Coordinating with ops leads if needed staffing adjustments based on current and forecasted results for improving efficiencies globally.
• Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers.
• Initiating and maintaining new joiner onboarding and provisioning to make sure in getting their access on day 1,

Hyderabad, Telangana, India

• Responsible for scheduling, planning and real time Analysis/management.
• Manages changes to scheduling to ensure adequate daily resource coverage.
• Escalating and/or resolving issues by flagging to the right team.
• Maintain and monitor running attendance roster, schedule resource requirement and adherence.
• Analyzing the data like Regular active users and their daily activities on real time.
• Attrition and shrinkage management with people management (SLA, Volume, AHT, leaves and staffing)Training new hiring agents with day to day AVAYA code activities and adherence.

Chennai, Tamil Nadu, India

• Ensure the team balances its priorities and tasks, tracked in excel.
• Allocating shipments in Excel by ageing using Networking formulas.
• Review progress status in access and thereby to coordinate with team members to complete the same.
• Ensure the availability of product in the US warehouses for sale via calling.
• Confirm the schedule date and instruct the truckers to pick up the loads from the warehouses.
• Working closely with truckers and shipping lines to ensure shipment arranged smoothly.

Chennai, Tamil Nadu, India

• Assist team members on their day to day work areas and process related queries.
• Sending of hourly report to clients, regarding freights in custom clearance.
• Ensures appropriate escalation procedures adopted by team.
• Pre – Alert, shipment processing.Track and trace Arranging delivery and Billing.
• E-mail handling and Coordinating with clients, brokers and management for any queries and any requirements.
• Initiating the Brokers for the shipment Arrival to pick-up from the origin to destination (ETA &ETD) and Custom clearance.

Bachelor Of Engineering (B.E.), Electronics And Communication

12Th, Computer Science