Mathar Khan Email & Phone Number

Dallas-Fort Worth Metroplex

• Work closely with the other digital teams, translating strategic objectives and timelines into concrete needs. From seeing the big picture through to implementing systems and ensuring the quality of the data collected.• Manage and monitor production IT infrastructure systems, such as server resources and network security.• Engaged in team meetings and provided innovative ideas aimed to improve the existing cybersecurity framework to protect our systems and team members from breaches or malicious attacks.• Assisted in creating data visualizations for operational, strategic, and executive functions using Tableau.• Assisted in the creation of Use Case Diagrams, Use Case Descriptions, Class Diagrams, Sequence Diagrams, and Architecture diagrams which are all used in the SDLC.• Practiced Agile and Scrum in sprints with other developers on the team by engaging in sprint planning and team-leading stand-ups.•Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.•Identify and address customer needs with a goal of complete satisfaction.•Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.•Meet customer service department sales targets, generating sales leads when opportunities arise.•Follow company communications guidelines and procedures under minimal supervision.•Recommend improvements to processes for improved company efficiency.

Plano, Texas, United States

• Plans network installations by studying technical specifications; preparing an installation schematic.• Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.• Documents network by recording configuration diagrams and programming.• Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.• Maintains customer rapport by listening to and resolving concerns; answering questions.• Maintains a safe work environment by following standards and policies.• Updates job knowledge by participating in educational opportunities; reading technical publications.• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Murphy, Texas, United States

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors followed by accomplishments including metric(s)• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Serve as a central point of contact for all associates to help with, IT questions, problems, or request for information of any supported application, utility or system• Troubleshoot, diagnose, and resolve problems related to operating systems, hardware and software• Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions• Document problems and conversations to create a log that can be referenced by other technicians and for training purposes

Plano, Texas, United States

• Diligently worked towards improving customer experience by speaking on a regional conference call and hitting sales quotas. This led to the corporate team visiting me and congratulating my performance and contribution.• Escorted customers to products, answered questions about uses and ensured all questions were answered and no additional help was needed, which resulted in higher frequencies of sales of Home Depot products.• Conduct planned demonstrations in assigned meetings to achieve specified sales goals• Capture consumers’ attention to participate in high energy, captivating in-store demonstrations, and model all aspects of Home Depot brand, culture, and passion for technology• Maintain responsibility for all demonstration and other POP material; ensure marketing collateral is properly displayed• Demonstrate confidence and competence while demonstrating Home Depot products• Communicate clearly, accurately, and in a timely manner with customers, accounts, peers, and DM• Actively monitor Home Depot online reporting system to contribute quality feedback and report/confirm attendance• Capture accurate demonstration data and communicate opportunities to District Manager per established guidelines

Plano, Texas, United States

• Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.• Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations.• Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.• Verifying the accuracy of patient information.• Counting prescription medication, filling prescriptions, and typing and attaching medication labels.• Performing inventory audits and purchasing supplies and medication.• Process patient insurance.

Plano, Texas, United States

• Interview potential vendors and select ones that best meet the needs of the organization• Oversee inventory and order additional products and supplies when needed• Evaluate the selection and shipping process and work to improve efficiency• Keep up-to-date with industry trends and update inventory as needed• Negotiate vendor contracts in order to maximize profit

Science

Associate Of Science - As