Mathavan K.Segar Email & Phone Number

Selangor, Malaysia

Selangor, Malaysia

• Maintain compliance and data entry to agreed department compliancestandards.• Identifying opportunities for process and service improvements and makingrecommendations.• Ensure a high level of customer service is provided at all times.• Proactively identify potential issues with clients and propose rectificationmethod.• Support Aftersales on daily operation in terms of reporting andresolving issues.• Review documents under supervision are done correctly on systems.• Initialize investigations of complaints via internal communication channels.• Communicate with other department involved in the related proceduralguidance.• Adhere strictly to compliance and operational risk controls in accordance withthe company and regulatory standards, policies and practices.• Daily reporting on operations performance and status to Chief OperatingOfficer/Management.KPI-Customer Expectation Management (CEM) -Throughput (monthly) -Work In Progress (WIP) -Parts Purchase-Lube Purchase -Missed Campaign -Staff BQ -Staff AQ -Overall Workshop Test Pass-Attendance Compliance

Ford Sime Darby Auto Connexion

Balakong

-Provide parts manager with updated parts listing on a weekly basis-Provide a weekly report to the service manager regarding claim status-Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs-Assist service consultants and technicians with any warranty questions-Analyze problems, identify trends and develop strategies for maximizing claim process-Assist service consultants in closing all open warranty RO'sReview and manage all aging schedules and reports-Establish and maintain relationships with the manufacturer's designated warranty representatives-Assist with special projects, audits and reports as requested-Flag the technicians for the hours earned on the service they performed-Handel and resolve all claim corrections and charge-backs-General knowledge of automotive parts and vehicle mechanical operations-Check each repair order against the vehicles service history to avoid duplicate claims-Review every warranty repair order written for proper completion, accuracy -Arrive and depart from work at the hours designated by the service management-Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives-Review warranty reporting systems with the line manager to identify improvements where possible-Assist Business Partners with questions and solutions via e-mail or telephone regarding policy and procedures within authorization frameworkProcess incoming and outgoing inspection paperwork. Includes assignment of inspection paperwork, maintaining activity database-Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention-Establishing new rental and sales accounts by providing exceptional customer service to call-in and walk-in customers

Puchong, Selangor, Malaysia