• Performed accurate administrative and clerical tasks, coordinating requests, filing and courier services• Processed paperwork related PDI´s, RO and Trade vehicles• Coordinated car lot and inventory, according to sales and events• Handed with lot management in order to maintain cleanliness, organizing and operational• Assisted customers check in/out for loaner cars and other appointments• Conducted and training new lot staffs• Ensuring a smooth process of reconditioning and completing with high level of standards• Follow company’s safety policies and practices

• Performed business management as responsible by controller and the company operations• Developed services standards and quality control• Conducted marketing and company promotional activities• Prospected visit to new customers, suppliers and the site construction in order to follow up the schedule of services performed• Followed up provider in order to process feedback and looking for match customer´s expectations relating services provided• Produced budgeting services orders to new requests and services updates• Elaborated photographic and technical report of executed works• Arranged end work deliver to customers

• Preparation of Engineering reports including photographing inventory of accomplished services• Processed documents, shipping and budgeting• Revised materials received with verification of the invoice• Wrote and distributed emails, correspondence memos, letters, faxes and forms• Assist in the preparation of regularly scheduled reports• Develop and maintain an efficient and functional filing system

• Performed high standard customer technical support service in iOS sector troubleshooting and device issues.• Handled customers by iLog Apple system answer inquires about products and service.• Collected cases information and registering on Apple´s systems for quality control and cases analyses. • Supported team to achieved service monthly goals.