Responsible for maintaining the operation of networks for national and international companies with high levels of criticality. Actively participate in war rooms for troubleshooting and resolving emergency network-related issues, ensuring essential operational continuity for businesses. As an on-call technician, I ensure immediate support for technicians and clients when needed.Additionally, involved in continuous network improvement projects and new implementations. This includes working from conception through to execution and optimization of solutions that support network growth and efficiency.

Monitored and resolved network issues for businesses using observability tools such as SolarWinds and Zabbix.Provided remote support, performing configurations and maintenance on routers and switches.Collaborated with on-site technicians to ensure the integrity and proper functioning of corporate networks.

Suporte técnico provedor de internet, com atendimento ao cliente (helpdesk).Configurações de roteadores residenciais para autenticação PPPoE ou DHCP e rede wireless.Atendimento aos técnicos de campo, para suporte diagnóstico e resolução de falhas externas e internas.