Matheus Da Silva Email & Phone Number

London, England, United Kingdom

● Communicating with stakeholders and clients to map out the best solutions based on accurate surveys and talking with clients.● Demonstrating high organisational skills, scheduling, material control, time management and teamwork.● Managing workload and dealing with customers' queries on-site while using my abilities to work under a tight schedule to deliver the best results in less time, ensuring client satisfaction in 100% of the carpet installation.● Identifying problems and shortfalls and proposing solutions. Provided operational support such as liaising with stakeholders, customers and team.● Carrying out active research about carpet installation procedures to find extra options for clients, always keen to take on more extensive projects, which demand more time commitment and responsibility.Key Achievements● Acted as team leader, demonstrating practical leadership skills, ensuring all team members had all relevant information, and providing a briefing session at the beginning of each service so that the team could carry out the work smoothly through the day.● Received several reviews after providing excellent services.

Tapejara, Rio Grande Do Sul, Brazil

● Conducted first aid procedures for minor injuries, always using empathy to help all clients that came to the chemist looking for advice or help.● Created a materials control, avoiding unnecessary purchases and consequently minimising costs while keeping health and safety procedures in place.● Excelled in communication and patient care, increasing the number of positive feedbacks by 93% and referrals by 10%.● Administering jabs and medication, ensuring maximum patient comfort, and following proper procedures for each case.

Umuarama, Paraná, Brazil

● Ensuring the client's health & safety by monitoring vital signs, pulse, temperature, blood pressure, respiration, ECG, and blood glucose level and recording those for medical evaluation.● Administering medication, including jabs, and via oral, at precise times, ensuring patient safety and comfort.● Developed empathy, calming down patients who were very agitated before procedures, demonstrating persuasion, so the patients would be more relaxed, allowing the procedure to take place smoothly.● I worked in the oncologic area, demonstrating empathy and helping to bring the best conditions to the patients in a susceptible moment, revealing my passion for serving others.● Helped the medical team perform surgery with agility and security by anticipating their needs and giving the appropriate tools and materials, facilitating the procedure.● Organised patient documentation, updated paperwork and kept records, having all in hand when requested by the doctors, ensuring all information was accurate, facilitating the decision on the best treatment and next steps until the patient's release.● Demonstrated my attention to detail and care skills working with general and oncological patients, being able to help surgeons and colleagues to maximise their performances resulting in a better quality of the public healthcare system service.

Tapejara, Rio Grande Do Sul, Brazil

● Conducted issue analysis, making tests to find the problem and propose a solution to each client.● Engaged with clients face to face and over the phone to map out their needs, and as a result, the company showed a significant increase in sales turnover.● I built a business plan to purchase a higher quantity of items with high turnover, achieving a higher discount level with suppliers, guaranteeing 20% extra revenue for the company.Key Achievements● Achieved strong negotiation skills due to open and consultative communication with clients, partners, and suppliers. ● Expanded and developed new partnerships with new suppliers, always looking for the best price with quality.● Developed and applied effective marketing strategies, enhancing customer engagement through excellent customer service, creating packages to replace tires, and increasing safety for customers and other drivers.

Cabin Crew, Airline Flight Attendant

Activities and Societies: Practical Nursing. First Aid. Types of Airlines. Regulatory Authorities. Geography. Airport Codes. Times & Time.

Practical Nurse, Health Services/Allied Health/Health Sciences, General

● Ensuring the client's health & safety by monitoring vital signs, pulse, temperature, blood pressure, respiration, ECG, and blood glucose.