Matheus Garbin Email & Phone Number

I participate in commercial meetings for presentations of the platform, visits to customers, providing consultations, analysis of flows, adaptations to routines and particularities of health units; such as units of the institution PIU XII - Hospitals of Love, Santas Casas and etc... - AME of the State of São Paulo, Health Operators - UNIMEDs, several city halls (U.B.S.) and private clinics/offices.As our platform serves large clinics and Operators, I work with B2B services.

Support carried out in the Home Office model and sporadic visits to customers, also responsible for the implementation and training/qualification of customers in the use of the system.I collect customer feedback for improvements and adjustments. Customer Success and User Experience UX.I do tests on the Alfa platform, looking for errors, bugs and improvements.

Responsible for prospecting, generating and managing leads, customer relationship management (CRM), working together with the marketing team, analyzing Google Analytics reports; keywords, campaigns.

I provide multi-channel N1 service - Telephone (Call and text message), e-mail and chat (HelpDesk) - I open, monitor and resolve calls and liaise between the client and the specific technical departments.

Fernandópolsi, São Paulo, Brasil

Mains responsibilities was through spreadsheets and reports, carried out the control, calculation of individual costs, necessary conferences and monitoring of salaries.Due to the nature of the departments I worked in, it was a high-demand job that required good organization and a sense of urgency. Monthly presentation, to the board, of KPIs and Benchmarks of the departments.

Fernandópolis, São Paulo, Brasil

Responsible for the administrative and operational management of the restaurant; operating and preparing the cash flow, purchasing department, customer service; collaborating with marketing and advertising and managing people; Human Resources HR - hiring, training, terminations, payments, scheduling and etc...Highlights: I adjusted the employees' schedules; adapting the current labor laws and improving the quality of work, I implemented the delivery service, which was essential for increasing revenue, 20% sales growth, and the restaurant's survival in the next, unexpected, months - Pandemic.

Remoto

Responsável pela criação e edição de artes, fotografia de produtos e edição das imagens, criação e gerenciamento das lojas em marketplaces e e-commerces - (Mercado Livre, Amazon, Elo7, Via Varejo, Magalu e etc...), gestão de redes sociais, elaboração de relatórios financeiros e de vendas.(Empresa Familiar - Atividades realizadas em horário extra comercial).

Fernandópolis, São Paulo, Bazil

Responsible for preparing and filling out financial reports, analyzing and detailing income/expenses and bank accounts, Cash Flow, issuing incoming and outgoing Invoices, launching and checking Accounts Payable and Receivable. In conjunction with customer service responsibilities; commercial, receipt and questions. In addition to involvement with all areas of the company; inventory, purchasing goods, human resources, personnel department, marketing and social media.

Fernandópolis, São Paulo, Brazil

Mains responsibilities was interact with customers to address their concerns, answer their questions and assist them with their needs.

Votuporanga, São Paulo, Brazil

Internship carried out at the college for 2 semesters. Prof. Me. Rodrigo Bertolozzi, Phoenix Accounting System - Prof. Dr. Andrey Tarichi, Focus on forms of financing, SAC/PRICE and Excel tables.

Pós-Graduação Lato Sensu, Gestão De Negócios

Pós-Graduação Lato Sensu, Análise E Desenvolvimento De Sistemas - Tecnologia Da Informação

Curso De Idiomas, Inglês

Ensino Superior, Accounting