Matheus Gomes Email and Phone Number
Short video introducing myself (103sec): https://www.youtube.com/watch?v=7Cr6z9Ppf6MNow ➡️ Bringing 9 years of hands-on experience in customer service and sales, I am passionate about building strong relationships and driving results. Currently thriving as an SDR and Project Manager at a Digital Marketing Agency, I excel in communication and problem-solving.Countries ➡️ With a versatile background and global exposure, I had the opportunity to work in Dubai (in person) and serve many clients remotely (USA, Ukraine, Greece, Portugal, Brazil, and so on) throughout my career.Background ➡️ My journey includes diverse roles in various industries, from street sales to Investment Advisor at Brazil's largest stockbroker firm. Some of these industries include Fintech, Crypto/Forex/Stock market, Investment Advisory, Customer Support, iGaming, Leadership Roles and Sales.🚀 Committed to continuous improvement and client-focused solutions, I am eager to leverage my expertise in a dynamic and growth-oriented environment, always seeking new challenges and opportunities to excel.(Outbound Sales / Inbound Sales / Sales Development Representative / Executive Assistant / Customer Support Manager / Shift lead/ Customer Service / Project Manager / SaaS / Fintech / Startup / Crypto / Live Chat / Help Desk / Slack / Hubspot / Jira / Zoho / Zendesk / Igaming / Salesforce / Trello)
Purr
View- Website:
- usepurr.ai
- Employees:
- 3
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Head Of Recruitment Automation | Account ExecutivePurrAustin, Tx, Us
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Sales Development Representative | Project Manager | CopywritingBlaze Marketing Mar 2023 - PresentBrazilInstagram: www.instagram.com/gestor_de_trafegoo - Website: produtoschamas.com.brSDR: I am responsible for client acquisition for a marketing agency. I do cold calling, schedule appointments, and conduct closing video calls (in Portuguese and English), as well as train other employees to do the same. I always strive to ensure clear communication among my colleagues and partners to maintain a positive environment for the team.Project Manager: I manage a team of Ads Specialists and Designers (4 professionals), similar to a Project Manager. I ensure that everyone does their work; create and organize tasks; prioritize tasks; manage their pace; and ensure they do not burn out or underperform.Copywriting: I also do some freelance copywriting for the company when needed, including scripts for videos, translations, and dubbing of sales videos. Essentially, I have helped and worked in every area of digital marketing, at least to some extent.
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Sales Development Representative | Executive Assistant | Customer SupportHypefly Jun 2023 - Feb 2024Dubai, United Arab EmiratesInstagram: www.instagram.com/hypefly.ae - Website: www.hypefly.aeHypefly is one of the biggest sneaker stores in Dubai. They are distributors to more than 8 stores in all of Dubai, including the most expensive and fancy ones. I worked there in person, seeking new partnerships with stores (in person), managing relationships with them, talking to clients (chat and phone), recording and editing videos, and managing ads.I would also schedule appointments, meetings, make calls and organize the schedule of the CEO. Basically, an all-in-one professional. I left the role because I no longer live in Dubai, even though I continued to help the store remotely for some months. -
Customer Service Support SpecialistBlaze Casino Apr 2022 - Apr 2023Blaze is an online casino and sports betting platform that has more than 40 million users. I worked there as a Customer Support Agent answering chats and tickets in English, Spanish, and Portuguese. I was supervised by my Quality Manager with biweekly meetings and kept everything updated in Slack and other platforms.I dealt with technical errors, refunds, and payment issues. We, as Customer Support Agents, have to focus on the client's needs and always stay positive and supportive, as to help them in the fastest and most human way possible, as we are the face of the business. -
Customer Support RepresentativeQuarks Tech Aug 2021 - Nov 2022Kyiv, Kyiv City, UkraineA Ukrainian IT company specialized in products and technology within the Social Discovery and online dating sector, boasting apps with over 100 million users. I served as a Customer Support Agent, handling chats and tickets in Ukrainian, Russian, German, French, Polish, English, Spanish, and Portuguese.While managing English, Spanish, and Portuguese chats was straightforward, for the other languages, I relied on translation tools. I participated in weekly meetings with Shift Leads, ensuring all information was up-to-date on Slack and other platforms. My responsibilities included resolving technical errors, processing refunds, addressing payment issues, and providing guidance to users. -
Investment AdvisorElbrus Capital May 2020 - May 2021Curitiba, Paraná, BrazilWebsite: https://valoreelbrus.com.br/ - Instagram: @valore.elbrusAs an Investment Advisor, I had the opportunity to work at the second-largest investment company in my city, with over $150 million of clients' capital invested. I successfully managed an investment portfolio exceeding $5 million (+100 clients). My primary goal was to ensure that each client received a personalized approach, taking into account their life stage, needs, and specific knowledge.Regular meetings with each of my clients allowed me to understand their needs and provide relevant guidance on their investments. Additionally, I kept up to date with the financial market and new investment opportunities through weekly meetings with Heads of Investment Funds and other reliable sources.My experience enabled me to develop a remarkable skill in guiding and incentivizing my clients to increase their portfolios, helping them achieve greater financial success. By constantly updating the clients' CRM, I was able to develop long-lasting and solid relationships.
Matheus Gomes Education Details
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Dom Pedro IiHigh School
Frequently Asked Questions about Matheus Gomes
What company does Matheus Gomes work for?
Matheus Gomes works for Purr
What is Matheus Gomes's role at the current company?
Matheus Gomes's current role is Head of Recruitment Automation | Account Executive.
What schools did Matheus Gomes attend?
Matheus Gomes attended Dom Pedro Ii.
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