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Matheus Leão is listed as QA Junior Analyst / Customer Service based in Curitiba, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Matheus Leão.
Matheus Leão previously worked as Operador de Caixa at Chilli Beans and Bilingual Customer Service Agent at Foundever. Matheus Leão holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Uninter Centro Universitário Internacional.
Ethical and dedicated professional, with vast knowledge in customer service, in different segments, and its different formats, with 5+ years of experience.I strongly believe in breaking paradigms, effort, and innovation. I'm passionate about everything I do, and I seek constant evolution. I am engaged and always ready to face a new challenge. Whenever accomplishing a task, I seek excellence in its execution. I cherish establishing good relationships in the work environment, and I believe that teamwork is a powerful tool when it comes to achieving goals.
A career timeline built from the work history available for this profile.
Curitiba, Paraná, Brasil
Realizar a abertura e fechamento do caixa, recepcionar e atender clientes, fechamento de vendas, contorno de objeções, troca e manutenção de produtos, operação do sistema, compra e reposição de produtos, limpeza e organização da loja.
Curitiba, Paraná, Brasil
Provide customer service via phone and email, assist with account administration, and financial transfers, dispute inappropriate transactions, and resolve doubts about the features of the account, card, website and app.
Curitiba, Paraná, Brasil
Realizar a abertura e fechamento de caixa, atendimento aos clientes, registrar apostas no sistema, recebimento e entrega de valores, pagamento de boletos e depósitos bancários, saques e benefícios, limpeza e organização da loja.
Curitiba, Paraná, Brasil
After participating in a new internal recruitment process, I was invited to be part of the technology team, more specifically, the QA/Tests team, where my main activities were to analyze, identify, document, and estimate test scenarios; plan and execute functional, regression, and exploratory tests on web, mobile, and Android platforms; report bugs; generate cases and data mass to execute tests; identify metrics and improvement opportunities in testing and development processes; validate bug fixes; interact with developers, business analysts, and project managers on a daily basis, through daily meetings, improvement projects, and work squads.Main work tools: TestLink, Jenkins, GitHub, Asana, Jira, and internal softwares.
Curitiba, Paraná, Brasil
After participating in an internal recruitment process, I was invited to the Customer Happiness team, where I started to work actively focused on after-sales and Customer Experience, intermediating the customer's relationship with partner rental companies and helping customers from the most diverse countries and languages, mainly via tickets and e-mails. Among the main activities and knowledge acquired, in addition to experience with HelpDesk, Asana, reimbursement processes, and greater responsibilities, I was honored with the responsibility of managing the page and handling the reviews received by Rentcars through the international reviewing platform Trustpilot, with an excellent score of 4.7 stars out of 5.
Curitiba, Paraná, Brasil
After participating in an internal recruiting process, I started working with the Freshdesk team, providing bilingual customer service and support, including partner rental companies, actively and receptively, now via e-mail, tickets (Help Desk), online chat, WhatsApp, and social media. Intermediating negotiations between customer and rental company, and providing help in issuing and maintaining vehicle bookings in several countries. Using the platform Asana in order to create and resolve internal tasks. Helping my immediate supervisor in matters related to the team, such as elaborating weekly reports, aiming to rate our performance as a team, and also analyze and measure the volume of requests.
Curitiba, Paraná, Brasil
Bilingual customer service and support, including partner rental companies, actively and receptively, via telephone. Intermediate negotiations between customer and rental company, and provide help in issuing and maintaining vehicle bookings in several countries.
Curitiba, Paraná, Brasil
Customer service and support via telephone in several matters related to health insurance, such as making appointments and medical exams; guidance to health units; requesting emergency care; analysis and authorization of surgical protocols; analysis, calculation, and authorization of reimbursements; health insurance general administration.
Curitiba, Paraná, Brasil
For a brief period of time, I had the opportunity to work at the branch of one of the biggest telecommunication companies in Brazil, "Oi", operating with customer service and post-sales, welcoming new customers that hired the television, telephone and internet plans, also intermediating contact with the technicians and scheduling the product's installation. It was my first experience in the job market, and it certainly opened my perspective and contributed to my business experience.
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Matheus Leão is listed as QA Junior Analyst / Customer Service.
Matheus Leão is based in Curitiba, Paraná, Brazil.
Matheus Leão has worked for Chilli Beans, Foundever, Loterias Água Verde, Rentcars, and Rentcars.Com.
You can use AeroLeads to view verified contact signals for Matheus Leão, including work email, phone, and LinkedIn data when available.
Matheus Leão holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Uninter Centro Universitário Internacional.
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