- Analysing/Monitoring and Prioritising the team’s daily incident log;-Taking ownership of software platforms relating to services that the bank offers to its clients;- Keeping platforms up to date by testing and implementing the latest releases and patches delivered by third party suppliers throughout the year;- Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary;- Prioritizing and resolving day to day 2nd line issues relating to the platforms by using issue tracking tools;- Participating in daily standup meetings with Software Development team, highlighting concerning trends and potential wide issues to be prioritized as part of the teams ‘sprint/backlog;- Assisting in post-implementation continuous improvement efforts in enhancing performance; - Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation;

IT consultancy business analyst for a client in the banking segment. Interface between business team and tech team.- SME for internal systems;- Release planning and management;- Project Management;- Business-oriented systems management;- Process improvement;- Experience in Banking/Financial Services; - FX;Tools: JIRA, Service Now, Confluence, Splunk, Office365;

- Research, troubleshoot, and diagnose software to identify, document, and resolve errors. Work with other technical departments to resolve complex problems. Use troubleshooting tools and techniques to identify products that are defective.- On-call rotation schedule for a 24/7 coverage plan.- Product SME for Merchants ;- Project Management;- Process improvement;- Experience in Banking/Financial Services and iGaming;Tools: JIRA, SalesForce, Confluence, Splunk, GSuit.

Employee at the Port of Açú - Locally responsible for the IT Infrastructure part of Açú Petróleo (now Vast Infraestrutura), Prumo Logística group and OilTanking.- Second-level support (L2 and L3) to users of Porto do Açú and office in Botafogo- RJ;- Continuous improvement - ITIL;- Network planning and support with the team;- Project management;- Infrastructure management and structured cabling with team direction;- Management with Kanban framework;- Asset management using ServiceNow;- KPI's;- User training;- Elaboration of processes and procedures | Governance;- Technological adaptations;- Information security;- Management of users and groups in AD;- Immediate support of critical incidents;- VOIP;

- On-site and remote IT support: Brazil, USA and Mexico.- Management of users and groups in AD- Filesystem- Structuring networks with patch panels, switches and core switches- Continuous improvement project in the IT sector based on ITIL best practices- Computer network- structured cabling- Telephone systems / PABX- Guide users regarding Information Security- Software and Hardware Migrations- User Training / Integrations

- Study of materials on IT governance- Elaboration of an article on the alignment of ITIL x Cobit- Presentations at conferences- Research on the use of methodologies in IT sectors