Matheus Baldo Cordeiro personal email
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With over a decade of experience in customer service, marketing, and sales, I bring a wealth of expertise to the table. My educational background includes a bachelor's degree in Business Administration and a master's degree in International Business. My true passion lies in harnessing the power of surveys and data analysis to drive informed decision-making.As a team leader, I am dedicated to guiding and nurturing my team members, leveraging my experience to foster their professional growth, all while maintaining an eagerness to continually expand my own knowledge base.I also had the enriching experience of living in Australia, where I delved into the world of customer engagement and honed my skills in customer service, particularly in sales and event management.Currently, I am excited to be part of the Treble team as the Sales Manager, where I am actively contributing to the development of the growth strategy for this dynamic startup.
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Head Of MarketingTreble.AiBrazil -
Sales ManagerTreble.Ai Feb 2024 - PresentLeading high-performance teams to drive sales excellence. Proven success in enhancing prospecting processes, fostering team growth, and optimizing cross-departmental collaboration. Expertise in managing end-to-end sales funnel.
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Sales Development ManagerTreble.Ai Jun 2023 - Feb 2024RemoteIn a leadership capacity, I managed both the SDR and LRR teams, dedicated to enhancing and broadening the prospecting process across new markets and channels. My role encompassed fostering team members' growth, enabling them to adeptly shoulder fresh responsibilities and roles within the organization. Furthermore, I played a pivotal role as one of the principal liaison between the marketing and sales departments. I provided valuable insights and collaborated closely with other stakeholders to formulate innovative reports that facilitated informed decision-making processes.
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Sales Development Lead - Campaign Automation SpecialistTreble.Ai Feb 2023 - Jun 2023In addition to my SDR responsibilities, I undertook the role of an Account Executive. This role primarily entailed conducting demo calls with potential leads, persuading them to initiate a trial period with our services, and subsequently, securing their commitment by finalizing the quote and onboarding them as clients. I assumed this role for a limited period due to the departure of a fellow colleague. Given the need to manage the Brazilian market, I temporarily fulfilled this responsibility to ensure continuity and effectiveness within our operations.
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Sales Development RepresentativeTreble.Ai Jul 2022 - Feb 2023Locating and Importing Prospects into the Treble CRM; Designing, launching, and running campaigns to convert prospects into qualified leads; hosting sales presentations to build awareness and interest in the Treble product; collaborating with Marketing to design and translate campaigns.
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PartnerMimos Divinos Jun 2021 - PresentSão Paulo, São Paulo, Brazil
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Senior Outbound SdrZenvia Oct 2021 - Jul 2022RemotoOutbound prospection of new clients for the company. My job was to thoroughly look for the right type of company and the right employee to schedule a meeting with the salespeople. -
Latam Customer Experience ManagerBurlington English Latam Nov 2020 - Aug 2021São Paulo, BrazilDespite the global crisis, the company managed to expand its business to other Latin America countries. Starting with Mexico and Colombia, some aspects of customer service had to be adapted to these countries' cultures. Even with cultural proximity, there are considerable differences between these nations and Brazil. Therefore, I chose to work with great proximity and collaboration with Mexican employees to develop the best customer experience strategies for each nation in order to standardize the working practices. -
Customer Experience ManagerBurlington English Latam Jun 2020 - Nov 2020Sao Paulo, BrazilI suggested the creation of an area focused in making the customer experience unique and special. Thereby, I was responsible for developing the Customer Experience department from scratch. Working with a team capable of solving any kind of issue the students might have, from reversing cancellation requests, to helping students to use our learning platform, and applying surveys that showed us client’s loyalty and satisfaction indicators (NPS), reasons for cancelation and improvement suggestions, me and my team were able to reduce the cancellation rate in 40% and improve the company's evaluation in RECLAME AQUI website in 6 points (from 2,5 to 8,5, in a scale of 10 points) in the first months since the creation of this department.
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Branch ManagerBurlington English Latam Nov 2018 - Jun 2020São PauloI started working as a trainee in a branch that was being “rebuilt” after an intense staff turnover. I supported the manager in administrative daily tasks, sharing with her some responsibilities. We restructured this branch in a few months. During this period, I improved my skills as a salesperson and manager, reaching every goal.After 5 months I was promoted as manager of another branch. As leader of the branch’s administrative, educational and commercial teams, I was constantly improving my sales techniques, because enrolling new students is essential for this role. I contributed to the marketing department providing student's profile analysis, advertising campaign suggestions and local market research (competitors, opportunities etc.). Thus, there was an improvement of 20% to 50% in the KPIs in almost every month in the period of one year.
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ProfessorFecap - Fundação Escola De Comércio Álvares Penteado Jan 2014 - Dec 2018São Paulo E Região, BrasilProfessor of International Sales and Marketing, Service Marketing, Marketing Planning and Market Research. Final thesis mentor for Business Administration course. -
Marketing CoordinatorFecap - Fundação Escola De Comércio Álvares Penteado Sep 2014 - May 2018São Paulo E Região, BrasilIn charge of enrolling new students and the customer service operation. After the institution went through a crisis, the marketing investment was smaller than the previous years. However, the goals were still the same, approximately 2 thousand new students per year. My main tasks were planning strategies to increase the enrollment numbers and people management.After hiring an advertising agency and press office, both specialized in the education market, we planned whole campaigns for each semester, involving social media, paid announces, organization and participation in events. Thus, it was possible to reach or at least get really close to the goals.
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Marketing AnalystFecap - Fundação Escola De Comércio Álvares Penteado Aug 2013 - Aug 2014São Paulo E Região, BrasilSocial media management, content revision and creation, rental of venues for events, prospection of firms for new business partnerships, marketing department financial monitoring, institutional communication planning. I started to reshape the social medias, this brought 30 thousand new followers in 6 months and helped attract new students.
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Administrative AssistantFecap - Fundação Escola De Comércio Álvares Penteado May 2011 - Jul 2013São Paulo E Região, BrasilHigh school daily tasks, exams’ calendars elaboration, event organization, students and parents’ reception, control the courses attendance. I suggested changes in the student’s checklist, because it was made manually. After implementing the lists in Excel spreadsheets, the processes became faster and this led to fewer mistakes.
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InternAliança Francesa Jul 2010 - Jan 2011São Paulo E Região, BrasilI started in a new branch and my main task was customer service, focused in selling French courses. I tried to talk to as many potential clients as possible, because we needed a minimum number of students to start the classes. Usually, I presented the course to more people than the other 3 employees, and there was a month where half of the branch revenue was made by me.
Matheus Baldo Cordeiro Skills
Matheus Baldo Cordeiro Education Details
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Business, Management, Marketing, And Related Support Services -
Internationalization And Economic Crisis
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Ilsc Business SchoolMarketing
Frequently Asked Questions about Matheus Baldo Cordeiro
What company does Matheus Baldo Cordeiro work for?
Matheus Baldo Cordeiro works for Treble.ai
What is Matheus Baldo Cordeiro's role at the current company?
Matheus Baldo Cordeiro's current role is Head of Marketing.
What is Matheus Baldo Cordeiro's email address?
Matheus Baldo Cordeiro's email address is ne****@****ail.com
What schools did Matheus Baldo Cordeiro attend?
Matheus Baldo Cordeiro attended Espm Escola Superior De Propaganda E Marketing, Escola Superior De Propaganda E Marketing, Fecap, Ilsc Business School.
What are some of Matheus Baldo Cordeiro's interests?
Matheus Baldo Cordeiro has interest in Escalada, Children, E Commerce, Tecnologia, Environment, Education, Trekking, Arts And Culture, Disaster And Humanitarian Relief, Bike.
What skills is Matheus Baldo Cordeiro known for?
Matheus Baldo Cordeiro has skills like Microsoft Powerpoint, Microsoft Excel, Marketing Strategy, Marketing, Atendimento Ao Cliente, Microsoft Office, Social Media Marketing, Marketing Digital, Higher Education, Microsoft Word, English, Project Management.
Who are Matheus Baldo Cordeiro's colleagues?
Matheus Baldo Cordeiro's colleagues are Gabriel Pulz Soares, Andres Malaver, Idaly Vargas Rodriguez, Maria Camila Mesa, Tainá Gonçalves Akama, Adrian Sebastian Volcinschi Moros, Jonathan Luna.
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