Matheus Baldo Cordeiro Email & Phone Number

Brazil

Leading high-performance teams to drive sales excellence. Proven success in enhancing prospecting processes, fostering team growth, and optimizing cross-departmental collaboration. Expertise in managing end-to-end sales funnel.

Remote

In a leadership capacity, I managed both the SDR and LRR teams, dedicated to enhancing and broadening the prospecting process across new markets and channels. My role encompassed fostering team members' growth, enabling them to adeptly shoulder fresh responsibilities and roles within the organization. Furthermore, I played a pivotal role as one of the principal liaison between the marketing and sales departments. I provided valuable insights and collaborated closely with other stakeholders to formulate innovative reports that facilitated informed decision-making processes.

In addition to my SDR responsibilities, I undertook the role of an Account Executive. This role primarily entailed conducting demo calls with potential leads, persuading them to initiate a trial period with our services, and subsequently, securing their commitment by finalizing the quote and onboarding them as clients. I assumed this role for a limited period due to the departure of a fellow colleague. Given the need to manage the Brazilian market, I temporarily fulfilled this responsibility to ensure continuity and effectiveness within our operations.

Locating and Importing Prospects into the Treble CRM; Designing, launching, and running campaigns to convert prospects into qualified leads; hosting sales presentations to build awareness and interest in the Treble product; collaborating with Marketing to design and translate campaigns.

São Paulo, São Paulo, Brazil

Remoto

Outbound prospection of new clients for the company. My job was to thoroughly look for the right type of company and the right employee to schedule a meeting with the salespeople.

São Paulo, Brazil

Despite the global crisis, the company managed to expand its business to other Latin America countries. Starting with Mexico and Colombia, some aspects of customer service had to be adapted to these countries' cultures. Even with cultural proximity, there are considerable differences between these nations and Brazil. Therefore, I chose to work with great proximity and collaboration with Mexican employees to develop the best customer experience strategies for each nation in order to standardize the working practices.

Sao Paulo, Brazil

I suggested the creation of an area focused in making the customer experience unique and special. Thereby, I was responsible for developing the Customer Experience department from scratch. Working with a team capable of solving any kind of issue the students might have, from reversing cancellation requests, to helping students to use our learning platform, and applying surveys that showed us client’s loyalty and satisfaction indicators (NPS), reasons for cancelation and improvement suggestions, me and my team were able to reduce the cancellation rate in 40% and improve the company's evaluation in RECLAME AQUI website in 6 points (from 2,5 to 8,5, in a scale of 10 points) in the first months since the creation of this department.

São Paulo

I started working as a trainee in a branch that was being “rebuilt” after an intense staff turnover. I supported the manager in administrative daily tasks, sharing with her some responsibilities. We restructured this branch in a few months. During this period, I improved my skills as a salesperson and manager, reaching every goal.After 5 months I was promoted as manager of another branch. As leader of the branch’s administrative, educational and commercial teams, I was constantly improving my sales techniques, because enrolling new students is essential for this role. I contributed to the marketing department providing student's profile analysis, advertising campaign suggestions and local market research (competitors, opportunities etc.). Thus, there was an improvement of 20% to 50% in the KPIs in almost every month in the period of one year.

São Paulo E Região, Brasil

Professor of International Sales and Marketing, Service Marketing, Marketing Planning and Market Research. Final thesis mentor for Business Administration course.

São Paulo E Região, Brasil

In charge of enrolling new students and the customer service operation. After the institution went through a crisis, the marketing investment was smaller than the previous years. However, the goals were still the same, approximately 2 thousand new students per year. My main tasks were planning strategies to increase the enrollment numbers and people management.After hiring an advertising agency and press office, both specialized in the education market, we planned whole campaigns for each semester, involving social media, paid announces, organization and participation in events. Thus, it was possible to reach or at least get really close to the goals.

São Paulo E Região, Brasil

Social media management, content revision and creation, rental of venues for events, prospection of firms for new business partnerships, marketing department financial monitoring, institutional communication planning. I started to reshape the social medias, this brought 30 thousand new followers in 6 months and helped attract new students.

São Paulo E Região, Brasil

High school daily tasks, exams’ calendars elaboration, event organization, students and parents’ reception, control the courses attendance. I suggested changes in the student’s checklist, because it was made manually. After implementing the lists in Excel spreadsheets, the processes became faster and this led to fewer mistakes.

São Paulo E Região, Brasil

I started in a new branch and my main task was customer service, focused in selling French courses. I tried to talk to as many potential clients as possible, because we needed a minimum number of students to start the classes. Usually, I presented the course to more people than the other 3 employees, and there was a month where half of the branch revenue was made by me.

Pós-Graduação Inteligência De Dados Em Negócios, Business, Management, Marketing, And Related Support Services

This course is a comprehensive journey for professionals who aspire to excel as leaders in decision-making processes, developing essential.

Master Of Business Administration In International Management, Internationalization And Economic Crisis

The master's course focuses on management, addressing domestic and international organizational challenges. It covers local adaptation.

Bachelor Of Science In Business Administration, Marketing

Strategic and entrepreneurial vision The administrator is a versatile professional, who can work in different functions in industry.

Certified In Customer Engagement, Marketing

I took this course while i was living in Australia (april/2017 - december/2017).