Matheus Cristhus Ferreira Email & Phone Number

Dublin, IE

Dublin, Condado De Dublin, Irlanda

• Customer service face-to-face, over the phone, email and web-chat.
• Working as part of a team to ensure customer satisfaction inquires were answered promptly and accurately.
• Reporting all guest interaction, in manner to keep all staff informed aware for any return.
• Performing general administrative tasks, mainly utilizing Microsoft Office tools.
• Working on compliance with high customer service standards and company practices.

Dublin

• Customer service face-to-face and over phone.
• Managed end of day cash and electronic payments.
• Able to supply and help at any queries the guest may have in the house facilities and touristic information.
• Working individually overnight, ensuring business needs are met.
• Remain calm under pressure in a busy environment at Dublin city centre.

São Paulo, Brasil

• A collective and independent project, to produce conscious fashion by upcycling, transforming and refurbishing clothes and accessories.
• Fashion design, confection and upcycling
• Social Media Marketing
• Sales Assistant
• Production for photoshoot and editorials
• Stylist

Dublin, Condado De Dublin, Irlanda

• Taking customer orders in a timely manner.
• Working closely within the kitchen and bar teams to ensure correct orders are delivered and issues are relayed to customers in an appropriate manner.
• Discipline to keep the place tied up and ready to welcome new clients.

São Paulo, Brasil

• Data analysis and validation of documents to import.
• Request, conference and approval of receipts related to import (fees, exchange and shipping).
• Registration of products and orders in the system (TOTVS)
• Follow up the procedures (freight forwarder, cargo agents and suppliers).
• Update and manage the map system of order shipping, with Microsoft Office tools and email.

São Paulo E Região, Brasil

• Handling in bound calls and responding emails to solve problems, such as wrong orders, delivery issues, payments, warranties, exchanges and refunds.
• Coordinated with others departments to ensure the customer objectives were met.
• Promptly attending and answering to customer request, queries and complaints to exceed KPIs in line with the key targets.
• Utilising interpersonal communication skills when engaging with customers.
• Assisted and trained 5 new hired agents to ensure superior customer service and maintain a high level standard.

São Paulo E Região, Brasil

• Handling and processing of documents and checks;
• Telephone contact with bank branch managers and coordinators;
• Organization of spreadsheets in Excel;
• Receiving and checking pouches from ATMs;
• Outsource agent for Santander Bank.