Responsible for serving and managing the account of strategic clients and key players in the digital market, carrying out all the commercial negotiation, working to solve problems, identifying opportunities, carrying out pre and post-opening sales analyses, and present as a reference and focal point in communication.Expertise in negotiating partnership agreements, seeking to achieve the objectives and plans.Execution of improvement projects/cases and new features based on customer comparison, monitoring the execution and analysis of the results of new tools, accompanied as a facilitator in cases related to customers, sales recovery, market intelligence and other actions.Tools:CRM Management: SalesforcePower BIasanaGoogle: Drive, Sheets, Docs, and SlidesOffice: Excel, Word and Power PointHotmart: Vulcano and other account management tools

Responsible for developing new business and relationships with major players in the market at their events, giving lectures and developing partnerships with new customers, through structured actions and capturing leads/contacts.Execution of projects and studies on influence and market intelligence seeking the generation of new businesses and partnerships.

Responsible for creating the playbook, training new members and managing the customer recovery and churn reversal area, acting with a strategic look and focus on the customer's pain to understand how to resume the partnership, finding opportunities for improvement and running the area's projects .Development of the recovery area from scratch, building the process flow, chain of messages and copies to contact these customers, acting in prospecting, connection, nutrition, alignments, proposal, and re-engagement.Acting in a more consultative sales flow with a focus on active listening to understand what the customer needs, through structured interviews, mapping opportunities at all stages of the funnel: LDR, SDR, Closer, CS, etc.Tools:CRM Management: SalesforceasanaGoogle: Drive, Sheets, Docs, and SlidesOffice: Excel, Word and Power PointHotmart: Vulcano and other account management tools.

Canal Do Café is a social impact project that believes in the positive message of coffee, whose values are: (1) conscious chain, (2) fair trade and (3) efficient communication.Actions take place in the online environment, with digital materials aimed at education that positively transforms business relationships in coffee, in line with the construction that occurs through the relationship with the chain and all the agents that work in this sector.

Some of the activities carried out during this period:- Implementation of sales and marketing actions for emergency delivery at Cofice, due to the Covid-19 pandemic;- Development of commercial, marketing and administrative actions for the new Cofice unit, as partner-owner and general manager of the cafeteria;- Commercial, marketing and communication management and cafeteria events;- Mediation with society to be a space of impact, from the search for local partners in the supply of food and beverages, through the development of events of regional appreciation (with small producers, musical and literary), to the search for diversity and inclusion in the choice of collaborators and employees;- Research, curation and development of the specialty coffee menu, in addition to the planning and execution of strategic and tactical actions for the repositioning of Cofice in the specialty coffee segment;- Hiring and managing a team of fixed baristas, freelancers and attendants, as well as, in an extraordinary way, a function similar to a human resources sector with the other employees of the company;- Extraordinary interlocution with the local partner, in the handling of convergent and divergent matters, in particular in the negotiation of matters of interest to Cofice, as a representative of society for this function;- Monitoring of sales, with daily access to card machine numbers and also to the cafeteria's checking account, with the aim of evaluating the company's performance and also measuring some of the actions taken.

Business analysis, training and implementation, as a franchisee of a unit in the capital of Minas Gerais.

Analysis of opportunities, prospecting, project activation and identification of business solutions for new customers.

Some of the activities and results achieved during this period:- Customer training, from the methodological part, to data interpretation;- Market analysis, always focusing on customer needs and business problems;- Actions to recover Nielsen's credibility and acceptability with customers with contracts at risk of total or partial cancellation - or formalized dissatisfaction, achieving success, through an increase in the scope of services, recovery of trust (formalized), resumption of meetings with to the "board" and reversal of the risk of cancellation;- Responsible for the first contract signed by a customer, in the most strategic project in recent years, and for an important and unprecedented shopper project, with category analysis, purchase decision, assortment definition and execution guide, for the sales team and customer trade marketing. For this project, the analysis was integrated with other tools that I was also co-responsible for the first hires in Brazil - with household survey and execution at the Point of Sale. For this last project, I received an award;- Leader of integration of shopper projects, with experience in integrating people and projects under the theme of shopper, involving different offices in Latin America;- Negotiation with regular customers or prospected companies, from the identification of needs, through the search for solutions, preparation of the proposal (in interface with the Contracts and Finance teams), negotiation and final response. I was also responsible, in most cases, for delivery, sometimes with the support of other professionals from the team or from other areas;- Tutoring executive trainees, interns and underage apprentices;- Experience in Sales, Market Analysis, Training and Support in the use of Software for customers in different segments - regional, national and multinational - as well as in prospecting, with assembly of sales materials.

Some of the activities and results achieved during this period:- Customer training, from the methodological part, to data interpretation;- Market analysis, always focusing on customer needs and business problems;- Actions to recover Nielsen's safety and acceptability with customers with contracts at risk of total or partial cancellation - or formalized dissatisfaction, achieving success, through an increase in the scope of services, recovery of trust (formalized), resumption of meetings with to the "board" and reversal of the risk of cancellation;- Negotiation with regular customers or prospected companies, from the identification of needs, through the search for solutions, preparation of the proposal (in interface with the Contracts and Finance times), negotiation and final response. I was also responsible, in most cases, for delivery, sometimes with the support of other professionals from the team or from other areas;- Experience in Sales, Market Analysis, Training and Support in the use of Software for customers in different segments - regional, national and multinational -, as well as in prospecting, with assembly of sales materials;- Identification of potential Nielsen client companies in the regions of Minas and Goiás, as well as development of prospecting actions, such as meetings to map client needs and understanding of the business and "sampling" of Nielsen market analyzes and the use of the main database generator software - "Advisor" and "Answers".

Assistance to the country's communication agencies, mainly in the state of Minas Gerais, with demand related to the Government Health Department; production and dissemination of news from the health area and government agenda, related to the entire state; Press advisory to the Secretary and representatives of the Secretariat at events.

Coverage and production of articles about the matches of the São Paulo Football Championship, in Campinas, and the Brazilian Football Championship, in the city of Belo Horizonte.