Manage and Update database;Manage customer request, legal documents, and financial reports

•Identified and allocated bank transfers to clients’ accounts using CargoWise and MAIN;•Kept up-to-date reports on the biggest debtors, and unbilled clients;•Opened and corrected receivables client accounts;•Certified all DHL Portugal Invoices daily;•Gave support to operations and finance team on Invoices, Payment, and IVA.

• Monitored ITO Operations HC actuals and budgets;• Collaborated with different stakeholders, such as ITO managers and Finance.• Constantly held meetings with high-level Local and International managers, helping them understand the data and correctly justify existent deviations;• Analyzed and commented on any deviations;• Reconciliated different data sets;• Delivered consolidated reports and presentations on the data gathered.

• Onboarded and managed new clients’ accounts;• Provided client support, understanding their needs and offering the best solutions according to their profiles;• Provided operational support to other managers;• Responsible for the branch credit card target, repeatedly hitting 120-130%.

Confecção de boletos e notas fiscais cariocas, serviços administrativos em geral.