Matheus Grossi

Matheus Grossi Email and Phone Number

Analista de Negócios ServiceNow | NextEra Energy - Technology Services - ITSM @ Tata Consultancy Services
State of São Paulo, Brazil
Matheus Grossi's Location
Campinas, São Paulo, Brazil, Brazil
Matheus Grossi's Contact Details

Matheus Grossi personal email

About Matheus Grossi

Business Analyst with 6+ years of experience in ServiceNow, Data, Analytics, privacy, AI and Governance with a background on technology and oil industries. An Agile advocate in both in Scrum and Kanban forms, and familiar with multicultural inshore/offshore teams. I have led many projects to completion for ITSM, ITAM and ITOM teams to ExxonMobil, IBM and Enel.

Matheus Grossi's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Analista de Negócios ServiceNow | NextEra Energy - Technology Services - ITSM
State of São Paulo, Brazil
Website:
tcs.com
Employees:
677733
Matheus Grossi Work Experience Details
  • Tata Consultancy Services
    Analista De Negócios Servicenow | Nextera Energy - Technology Services - Itsm
    Tata Consultancy Services
    State Of São Paulo, Brazil
  • Dexian
    Business Analyst
    Dexian Aug 2024 - Present
    United States
    - Analyze, gather and manage requirements for Analytics projects for ExxonMobil - Requirements management of 7 Power BI Analytics migration projects to Performance Analytics and Platform Analytics in ServiceNow - Manage the lifecycle of ITOM Analytics (CMDB) and ITSM project requirements - Promote Stakeholder collaboration by conducing Brainstorms, Workshops, Status Reports and requirements gathering meetings- Manage projects with Agile methodology through Planning and Refinement meetings, and with User Stories writing with Azure DevOps
  • Ibm
    Servicenow Developer
    Ibm Apr 2022 - May 2024
    Hortolandia, Sao Paulo, Brazil
    - Governance of 4 production and 16 sub-production instances in ServiceNow with more than 350.000 active users- Gathering of technical requirements, generation of Backlog, writing of Stories, preparation and presentation of Business Cases- Technical training, code review and mentoring of interns and junior developers- Conducting the upgrade of production and sub-production instances of ServiceNow- Implementation of generative AI solutions for incident summarization, code review, data sensitivity classification (PI, SPI or SPII) and Q&A for governance processes- Automation of the installation/update of Scoped Applications, reducing the duration of the Release process by 30%- Automation of the installation/update of Plugins used to upgrade instances, reducing their duration by 50%- Creation and management of Data Mart with Incident, Problem & Change (IPC) and Application Portfolio Management (APM) data with IBM DB2- Implementation of Incident Management Metrics from ServiceNow and APM data using Data Virtualization and Data Mesh architecture
  • Ibm
    Intern Servicenow Developer
    Ibm Nov 2020 - Apr 2022
    Hortolandia, Sao Paulo, Brazil
    - System Administrator and Release Manager responsible for code release and conducting CAB Meetings- Creation of Reports, Views, Interactive Filters and Dashboards using Performance Analytics- Implementation of Data Quality Metrics for CMDB and IPC data using Performance Analytics- Implementation of Change Management and Release KPIs- Monitoring of governance processes by creating Dashboards enabling Data-driven decisions- Automation of Scoped Applications installation in the Release process- Conducting the application of the RVA (Report View ACL) patch with a script to dynamically assign access roles to Reports, avoiding their undue blocking and ensuring the continuity of the BU's internal processes- Development of a script for monitoring vulnerabilities via Slack and blocking exploits with Python- Development of Scoped Applications using ServiceNow scripts, Business Rules, UI Actions, Client Scripts and Scheduled Jobs
  • Nobre Tradição Em Inovação De Sistemas
    It Support Technician
    Nobre Tradição Em Inovação De Sistemas Jun 2018 - Feb 2020
    Campinas, Sao Paulo, Brazil
    - Implementation of MDM MobiControl on Windows Server for Enel in Sao Paulo- 24/7 technical support and incident resolution within the ServiceNow platform- Development in HTML, CSS and JavaScript for Web applications

Matheus Grossi Education Details

Frequently Asked Questions about Matheus Grossi

What company does Matheus Grossi work for?

Matheus Grossi works for Tata Consultancy Services

What is Matheus Grossi's role at the current company?

Matheus Grossi's current role is Analista de Negócios ServiceNow | NextEra Energy - Technology Services - ITSM.

What is Matheus Grossi's email address?

Matheus Grossi's email address is ma****@****ail.com

What schools did Matheus Grossi attend?

Matheus Grossi attended Centro Universitário Salesiano De São Paulo, Escola Salesiana São José, Fisk.

Who are Matheus Grossi's colleagues?

Matheus Grossi's colleagues are Twinkle Rath, Shubham Kumar, Aftab Mulani, Rohit Dubey, Kishore Anand K, Mukund Ankar, Timson Thomas.

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