- Analyze, gather and manage requirements for Analytics projects for ExxonMobil - Requirements management of 7 Power BI Analytics migration projects to Performance Analytics and Platform Analytics in ServiceNow - Manage the lifecycle of ITOM Analytics (CMDB) and ITSM project requirements - Promote Stakeholder collaboration by conducing Brainstorms, Workshops, Status Reports and requirements gathering meetings- Manage projects with Agile methodology through Planning and Refinement meetings, and with User Stories writing with Azure DevOps

- Governance of 4 production and 16 sub-production instances in ServiceNow with more than 350.000 active users- Gathering of technical requirements, generation of Backlog, writing of Stories, preparation and presentation of Business Cases- Technical training, code review and mentoring of interns and junior developers- Conducting the upgrade of production and sub-production instances of ServiceNow- Implementation of generative AI solutions for incident summarization, code review, data sensitivity classification (PI, SPI or SPII) and Q&A for governance processes- Automation of the installation/update of Scoped Applications, reducing the duration of the Release process by 30%- Automation of the installation/update of Plugins used to upgrade instances, reducing their duration by 50%- Creation and management of Data Mart with Incident, Problem & Change (IPC) and Application Portfolio Management (APM) data with IBM DB2- Implementation of Incident Management Metrics from ServiceNow and APM data using Data Virtualization and Data Mesh architecture

- System Administrator and Release Manager responsible for code release and conducting CAB Meetings- Creation of Reports, Views, Interactive Filters and Dashboards using Performance Analytics- Implementation of Data Quality Metrics for CMDB and IPC data using Performance Analytics- Implementation of Change Management and Release KPIs- Monitoring of governance processes by creating Dashboards enabling Data-driven decisions- Automation of Scoped Applications installation in the Release process- Conducting the application of the RVA (Report View ACL) patch with a script to dynamically assign access roles to Reports, avoiding their undue blocking and ensuring the continuity of the BU's internal processes- Development of a script for monitoring vulnerabilities via Slack and blocking exploits with Python- Development of Scoped Applications using ServiceNow scripts, Business Rules, UI Actions, Client Scripts and Scheduled Jobs

- Implementation of MDM MobiControl on Windows Server for Enel in Sao Paulo- 24/7 technical support and incident resolution within the ServiceNow platform- Development in HTML, CSS and JavaScript for Web applications