Matheus Harder Email & Phone Number

Maitland, Florida, United States

Pre-Sales demonstrations, security audits & review.

• Provide integration demos for customers on all the integration options available to them.
• Provide support to the CSM, Sales, and Tech support teams with ad hoc training, Q&A, and meeting with customers.
• Author help guides for customers and staff. Topics include: how to use the IL Classroom app, tech specs, and internal guidance for CSMs and Tech Support.
• Provide feedback to the engineering team on feature requests and offer feature and process suggestions on workstream meetings related to integrations.

Washington D.C. Metro Area

• Activities included:
• Providing IT Support - I troubleshooted networking problems, printers, windows 10, and Microsoft Suite. I provided basic IT support to the logistics department on a daily basis.
• Managing Risk - Created a risk management matrix for my department and constantly updated it to maximize our experience on previous projects and to ensure that future ones would occur with less risk and with more cost.
• Redesigned Processes - I redesigned the receiving process of the warehouse by persuading upper management to invest on technology that greatly reduced the processing time. This change helped reduce the processing time.
• Defined the type of transportation and Incoterms that would be established for every purchase contract in my organization - I have helped my organization save hundreds of thousands of dollars on transportation costs by.
• Created case studies of complex transportation projects - The information gathered from these studies helped my department avoid costly and risky transportation decisions. These studies helped in the creation of more.

Washington D.C. Metro Area

• Main duties included:
• Managing federal government accounting systems;
• Supporting International Supply Chain Logistics;
• Help Desk Support

Management Information Systems, General

Associate Of Science - As, Mathematics