As a leader with 11 years of experience in managing people in the banking sector, I have extensive knowledge in the areas of Projects, Current Account Operations, Payments, and Credit. Additionally, I have 3 years of experience in managing processes in the area of Security and Fraud. Currently, I am the Senior Manager of the Customer Service and Customer Service Model Transformation teams at Bradesco.On a daily basis, I am known for forming and leading teams with a clear purpose and objectives, while seeking everyone's engagement and collaboration. I also excel in decision-making and strategic planning, always seeking alignment with stakeholders and effective communication with leaders, ensuring that corporate expectations are met with reliability and sustainability of results.Throughout my career, I have led, executed and managed a portfolio of transformational projects focusing on technologies such as RPA, Workflow, AI, OCR, and continuous process improvement (Kaizen). Furthermore, I have led small, medium, and large specialist and multidisciplinary teams.In terms of academic qualifications, I hold a degree in Business Administration from Camões (2011) and have completed an MBA in Strategic Business Management (2013) and an MBA in Business Analytics & Big Data (2023), both from FGV. I am proficient in English and have intermediate fluency in Spanish for business purposes.