- Implement and support the Data Governance process in Microsoft SharePoint with the team, manage the Global SharePoint instance, participate in potential migrations and cleanups;- Analyze and manage the hybrid Active Directory environment to identify technical, security, and operational points, and develop solutions for improvements, considering the company's architecture strategies, current environment, and constraints;- Manage AD permissions (Microsoft Built-In Groups, GPOs, and/or Local Policies, etc.) by implementing automated solutions;- Configure Active Directory Server Roles (AD DS, CA, DNS, IIS, etc.);- Design, maintain, and improve the Active Directory Disaster Recovery Plan (DRP). Work with our vendor to ensure the DRP is always operational and within our SLA.- Maintain system documentation and protocols to ensure that additions and modifications are documented after implementation.- Troubleshooting and managing issues related to identities, system access, authentication, authorization, rights, and permissions.- Implement and maintain technologies to ensure audit compliance and privacy at a global level.- Participate in global IT initiatives, assisting colleagues from other countries in the implementation of global IT initiatives in a collaborative and client-oriented manner;- Prepare and conduct workshops and share knowledge with the global IT community;- Prepare reports.

Granting and revoking access and creating groups through Azure AD and Active Directory. Azure - Administration of Groups and Resources Dell Unity - Configuration and Administration. Acting as an Office365 administrator in security and access management. Vcenter - Administration and configuration of virtual environments. Citrix - Administration and configuration of virtual environments. Criticality analysis of IT demands and incidentes. Technological and Procedural Innovation. Solid knowledge of Office Packages and Microsoft Teams Practice in Microsoft Power Automate, Microsoft Forms and Microsoft Power AppsAssistance in decision-making with management to improve service from the ServiceDesk team L3 Support.

Granting and revoking access through the Active Directory tool. Acting as Office365 administrator in the security and access management part. Server Configuration for Virtual Desktops. Creation and management of service and call indicators. Service management (SLA control and service evaluation control) Criticality analysis of IT demands and incidents Creation and management of indicators aimed at the IT team and business area. Active participation in meetings with the company's directors and business area. Call Control Inventory control Technological and procedural innovation. Good knowledge of Office Package and Microsoft Teams General knowledge of Microsoft Flow, Microsoft Power Apps and Microsoft Visio Solid knowledge in the ServiceNow service tool Deployment and Incident, Requisition and Loan Management in the ServiceNow tool. Prior knowledge of the Sac Analytics Cloud tool for reporting. Assistance in decision making with the management to improve the service of the ServiceDesk team Preparation of IT POPs Focal point of the ServiceDesk team. Support N1 and N2

Consulting on security projects. Document validation (following ISO 27001, BACEN 4658..) Consulting in Office365 projects (Migrations to Sharepoint, Teams Deployment) Monitoring of security projects and process improvement projects Support when necessary in infrastructure and support projects.

Granting and revoking access through the Active Directory tool. Acting as Office365 administrator in the security and access management part. Server Configuration for Virtual Desktops. Creation and management of service and call indicators. Service management (SLA control and service evaluation control) Criticality analysis of IT demands and incidents Creation and management of indicators aimed at the IT team and business area. Active participation in meetings with the company's directors and business area. Call Control Inventory control Technological and procedural innovation. Good knowledge of Office Package and Microsoft Teams General knowledge of Microsoft Flow, Microsoft Power Apps and Microsoft Visio Solid knowledge in the ServiceNow service tool Deployment and Incident, Requisition and Loan Management in the ServiceNow tool. Prior knowledge of the Sac Analytics Cloud tool for reporting. Assistance in decision making with the management to improve the service of the ServiceDesk team Preparation of IT POPs Focal point of the ServiceDesk team. Support N1 and N2

N1 SupportService IndicatorsCriticality analysis of IT demands and incidentsCall ControlInventory ControlTechnological InnovationOffice PackageMicrosoft TeamsMicrosoft AccessMicrosoft Power AppsMicrosoft FlowMicrosoft VisioCall IndicatorsService Desk Tool Management AutomediaImplementation and Management of incidents, requests and loans in the ServiceNow tool.Prior knowledge of the Sac Analytics Cloud tool for issuing reports.Assistance in decision-making with management to improve the service of the ServiceDesk teamPreparation of IT POPs

N1 SupportInventory ControlSolutions InnovationOffice365

SQL databaseMicrosoft repair.Level 1 and 2 support.ERP system (Linx)Acting as a data center for stores.

Level 1 and 2 supportRepair, installation and configuration of computers and printers. Website updates in PHP language.