Matheus M. Email & Phone Number

Remote

Provide exemplary customer service in both English and Portuguese to a diverse clientele spanning the globe within a Cryptocurrency Brokerage with over 100 million clients; undergo extensive training and subsequently assume the role of an instructor for various teams, adapting to fluctuating demand and maintaining a commitment to continuous learning.

Rio De Janeiro, Brasil

As a recruiter at BairesDev, a leading technology services company renowned for employing the top 1% of IT talent in the market, I was tasked with assembling a world-class team of software engineers and other IT and digital solutions specialists. My role involves sourcing, recruiting, and hiring exceptional professionals dedicated to supporting our.

São Paulo, Brazil

Quality assurance tester: interface, app, software, gadget, IO, ecommerce, ERP and CRM.

São Paulo Area, Brazil

Relationship Analyst at an association newly formed by distributors of hygiene and cleaning products from all over Brazil, focused on revolutionizing the market with sustainability as its main value. There, I had the opportunity to participate in the creation of a new E-commerce Portal, representing the client's interests through Agile Methods directly.

São Paulo Area, Brazil

Key Account Manager and Customer Success at a SaaS company focusing on the Investor Relations area in Open Market Companies. Responsible for client onboarding and training in new functionalities, ensuring their engagement with the tools, following ongoing routines, and establishing relationships. Available 24/7 by phone to address any problems or doubts.

Porto Alegre, Rio Grande Do Sul

Operations Manager and Key Account Manager of the unit. Responsible in negotiating agreement renewals, up-selling, and cross-selling. Coordinating monthly billing, managing customer service team, revenue, and forecasting plans. Leading networking events production. Handling customer tickets inquiries from initial contact through resolution and.

Porto Alegre Area, Brazil

Dublin, Ireland

Porto Alegre Area, Brazil

Google Project Management - Professional Certificate, Project Management

Risk management plans; Process improvement techniques; Escalations management, team dynamics, and stakeholders; Budgets creating and.

Customer Success Na Prática: Principais Processos De Cs

Teoria U, Organizational Leadership, Course

Activities and Societies: The leadership knowledge that matters most: self-knowledge Capacities of deep listening, precise observation.

Senai Code Exp: Front-End Developer

Activities and Societies: Lógica de Programação HTML, CSS e Javascript Frameworks JS Ferramentas Gráficas User Experience (UX) Design.

Vacation Course, Key Account Management

Business English Course, Business English

Tourism And Hotel Management, Hotel/Motel Administration/Management

Marketing And Advertising