Matheus Miranda Email & Phone Number

Recife, Pernambuco, Brazil

- Oboarding new clients, from the initial presentation to their weekly, monthly or quarterly follow-up.- Gathering a lot of complex and totally sensitive information from each business, to formulate the most complete briefing possible for each client, and then pass it on to the other teams.- Re-training, for staff changes when the client was inactive for too long, or for significant updates, with an emphasis on getting the client active on the platform again.- Setting up, configuring and purchasing the domain for each client platform, feedback and consultancy to make the client more successful.- Managing a client portfolio that was totally High Touch, with more than 30 clients, with their respective routines using techniques to make the client feel that they were not alone, and satisfied with the results.- Control and actions to improve the NPS score, sending out surveys, providing the necessary follow-up so that the score was always as high as possible.- Analyzing the response rate and conversion rate of each email sent, each prospecting campaign, and when necessary, proactively sitting down with the Copy team to structure new texts and campaigns.- Maintaining the engagement and temperature of clients through proactive contact, day by day, being efficient in calming them down when something was delayed or they didn't see the desired result in a short space of time.- Acting with Up-Sell, Cross Sell and Down Sell, offering other products, or even if necessary for the customer to remain in the house, offering a lower plan, or personalized, only with the necessary functions so that he would not become a churn.- Mastery of tools such as Hubspot, Google Calendar, own prospecting platform, Octadesk, Registrobr, Mailtester, Feedz, Google Slides Presentation and Meta CRM.

Blumenau, Santa Catarina, Brasil

- Use of the Big Data platform for B2B sales prospecting called Atlas, with the following skills and emphases: - Oboarding new clients, introducing them from scratch to using the entire platform. - Responsible for onboarding customers, getting them to use it more, helping with questions and re-training, so that they succeed and don't cancel their subscription. - Managing a portfolio of clients, with a broad routine, separate agenda times, and always directing cases when necessary to the teams responsible.- Filling in all the data and information related to the after-sales cycle in the CRM.- Analytical capacity for customer retention, argumentation and problem-solving with an emphasis on reducing churns.- Mastery of tools such as Clieent, Jivo, Zenvia, Hubspot, E-mail, own platform for prospecting and WhatsApp. - Maintaining customer engagement and temperature through proactive contact.- Help with Up-Sell and Cross Sell, offering other products and directing them to the right place.- Support via Jivo for any errors, inconsistencies and help for customers, email and telephone validations and any other reason for support on the platform.

Lauro De Freitas, Bahia, Brasil

- Mastery of tools such as RD Station, Runrun.it, Survey Monkey, Delighted, Google Pack, Zoom, Excel, PowerPoint.- Carrying out onboarding and accompanying new clients on their journey through the company.- Conducting data surveys within RD Station.- Carrying out and amending NPS and CSAT surveys for clients and users of the platform.- Managing each company's projects through Runrun.it, helping the team to meet the SLA by entering documents and other steps.- Overseeing and helping with the entire onboarding process to guarantee the SLA, and checking for possible bottlenecks with certain types of clients.- Instructing the customer so that they have a good user experience.- Assisting in the best experience.- Follow up with companies and drivers.- Follow the entire customer journey.- Identifying and solving customer problems.- Helping with the company's innovation front, seeing possibilities for improvement and development in all areas, with a separate moment for this.

Bogota, D.C., Department Bogotá Capital District - Department, Colombia

- Mastery of tools such as Zendesk, Jira, Metabase, Redash, Amplitude, Notion, Slack, Google Data Studio.- Attending to and resolving customer issues in the shortest possible time.- Control of metrics such as Adherence, Star Rating, Help Resolved, Quality, Agent Occupancy, Productivity, SLA and FCR.- Experience with B2B, B2C and SaaS.- Multichannel management of calls via Telegram, Zendesk, Whatsapp, Connectly, Google Play Reviews.- Managing personal and team cases.- Handling cases in Spanish, for the whole of Latam, when there was a need or low demand for cases in Brazil.- Creation and management of projects, such as a database or spreadsheets to help the CX team.- Creation of database and spreadsheets to assist the CX team day to day, or that were requested. Business management with customer focus. Database management and SQL queries. Multi-channel management for customer support.- Domain of the following tools: Jira, Zendesk, Metabase, Redash, Amplitude, Notion, Slack, Google Data Studio and Google Tools.- Database management and SQL queries.

Salvador, Bahia, Brasil

Freelance store salesman, working with invoice posting and writing off, merchandise entry, and social network management.

Salvador E Região

Atendimento e relacionamento com o cliente, Reposição de mercadoria, Arquivamento de nota fiscal, Segmentação de nota fiscal, Entregas, Compras de insumos e matéria prima, Criação de pedidos.