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@truckme.com.br
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Matheus Miranda is listed as CX | CS | Customer Success | Customer Experience | Customer Journey | Support | Customer Relationship | Onboarding | CSM | based in Salvador, Bahia, Brazil. AeroLeads shows a work email signal at truckme.com.br and a matched LinkedIn profile for Matheus Miranda.
Matheus Miranda previously worked as Customer Success Manager at Meetz and Customer Success Manager at Speedio.
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AeroLeads found 1 current-domain work email signal for Matheus Miranda. Compare company email patterns before reaching out.
I am passionate about making a difference to a customer, we all memorably remember a good experience, and a bad one, so I always provide the best Experience, ensuring Success for that customer.I have extensive experience of customer service and project management in this area, where I have even acted as a team leader. I'm very communicative and proactive, always making a difference wherever I go.I've already been the agent who made the most commission in the whole company, receiving no complaints, and being in the highlights of the month for 3 consecutive months.I have a track record of hitting company targets, achieving all OKRs and KPIs, helping the team, mentoring them if necessary and solving customer/business problems in fast-growing startups. With the vision of always keeping the customer at the center, first and foremost.As well as experience in B2B, B2C and SaaS.With advanced Spanish, intermediate English and native Portuguese.I have experience of using Clieent, Hubspot, Jivo, Jira, Runrun.it, Zendesk, Metabase, Redash, Amplitude, Notion, Slack, Google Data Studio and the Google Suite.
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Recife, Pernambuco, Brazil
- Oboarding new clients, from the initial presentation to their weekly, monthly or quarterly follow-up.- Gathering a lot of complex and totally sensitive information from each business, to formulate the most complete briefing possible for each client, and then pass it on to the other teams.- Re-training, for staff changes when the client was inactive for.
Blumenau, Santa Catarina, Brasil
- Use of the Big Data platform for B2B sales prospecting called Atlas, with the following skills and emphases: - Oboarding new clients, introducing them from scratch to using the entire platform. - Responsible for onboarding customers, getting them to use it more, helping with questions and re-training, so that they succeed and don't cancel their.
Lauro De Freitas, Bahia, Brasil
- Mastery of tools such as RD Station, Runrun.it, Survey Monkey, Delighted, Google Pack, Zoom, Excel, PowerPoint.- Carrying out onboarding and accompanying new clients on their journey through the company.- Conducting data surveys within RD Station.- Carrying out and amending NPS and CSAT surveys for clients and users of the platform.- Managing each.
Bogota, D.C., Department Bogotá Capital District - Department, Colombia
- Mastery of tools such as Zendesk, Jira, Metabase, Redash, Amplitude, Notion, Slack, Google Data Studio.- Attending to and resolving customer issues in the shortest possible time.- Control of metrics such as Adherence, Star Rating, Help Resolved, Quality, Agent Occupancy, Productivity, SLA and FCR.- Experience with B2B, B2C and SaaS.- Multichannel.
Salvador, Bahia, Brasil
Freelance store salesman, working with invoice posting and writing off, merchandise entry, and social network management.
Salvador E Região
Atendimento e relacionamento com o cliente, Reposição de mercadoria, Arquivamento de nota fiscal, Segmentação de nota fiscal, Entregas, Compras de insumos e matéria prima, Criação de pedidos.
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Matheus Miranda is listed as CX | CS | Customer Success | Customer Experience | Customer Journey | Support | Customer Relationship | Onboarding | CSM |.
AeroLeads has found 1 work email signal at @truckme.com.br for Matheus Miranda.
Matheus Miranda is based in Salvador, Bahia, Brazil.
Matheus Miranda has worked for Meetz, Speedio, Truckme, Treinta, and Autônomo.
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